I know people complain but I stayed in May . I just took the room for the free play and we stayed next door at Harrahs. The room was actually nicer than Harrahs that my friend had an upgraded room thru a host . I am a platinum and because of that the Quad gave me a special room. Wow , robes, slippers, coffee pot, solid surface counter tops. They were still remodeling the casino but it was shaping up. The elevators were quicker but but ugly with scars, the halls were clean. The staff was friendly and getting a drink quick.
I actually liked the room so much I booked again in Sept. We shall see if it's the same experience I sure hope so.
Oh and the "resort fee" is "only" 10 and includes wi fi (or so they tell me) Harrahs was only hard wire.