Changing Host

Was wondering if you can request a new host? Got assigned someone two years ago from LV, she sent me an e mail telling me she was my host, have yet to meet her and she never responds to my e mails or phone calls. I am a TR diamond member

You've had the same host for the last two years?? Congrats, I've gotten a "Hi, i'm your new casino host" phone call, like clockwork, every 90-120 days! It's now a running joke between my wife and I where we say, "Huh, it's been three months, it's about time for a new casino host to be calling us!"

She may be history, though your e-mails should 'bounce back' if she is gone from the CET landscape.

CET is notorious for musical Hosts (like musical chairs).

Just find out the name of a good one and contact that person. Don't worry about the one who you were "assigned to".

I will PM you the name of a good one I've had for at least 3 years, very responsive.

I would LOVE to change my host at Harrahs. She stinks. Don't know who to get a hold of and I'm 7 stars.

I sent you a PM.

Do you have a host at a local property? They night be able to help. I also sent a PM.

Hey Candy, I've got a lousy corporate host too...send me a PM! But my Tunica host is pretty good.

I didn't even know I HAD one but I kept getting these surveys about my relationship with this guy. Survey after survey I noted I'd never heard of him nor been contacted by him. When my husband got s host she called him and emailed him. I asked her if she could just be mine too since it made more sense, I make all the travel arrangements anyway. She said I'd have to send a request to her and she'd give it to her supervisor, then she'd had to book 3 consecutive trips for me, then she would be coded as my host. Hopefully the upcoming trip next month she'll officially be my host. I hate to think someone is getting credit for my play that hasn't even reached out to me one time. At least when I get those surveys there's a place to say no, never heard of him, then it asks if you have a relationship with another so I say yes and rate her. She's been great, she put us in a nice suite at Paris last year for our anniversary and has us in a Calais this year for our 10th.

The surveys are very useful. If you truly want a problem looked at, give the item a very low numerical rating, like zero or 1. Anything above a 4 won't get much attention.

If allowed, describe the problem briefly, no long rant. But it is the low numerical rating that gets assigned to somebody to look into, in my experience. So if you do it, mean it, because you might get a call from someone to ask for more details. I used to hate to complain about something when my stay was comped, but I make sure to tell what is good as well.

BTW, last time at Bellagio Café our favorite server thanks us for his being recognized due to us giving him a good rating and comments on the survey. I think he said he got a bonus and some movie tickets, like employee of the month or something. I was surprised that he was told our name as the source, but he assured us it was. So it can work out well for employees who gives you good service if you praise them. Problem is trying to recall their names after the trip.

Finally got a new new host at Joliet!!! She seems very nice, called and talked to me, followed up with an email and then sent my a note with her business cards. That alone makes her better than the one I had.