Compliments

We were at Harrahs Las Vegas Feb.22-26. Unfortunately, it was a bad trip because my husband ended up in the hospital for Feb. 25 and 26. Harrah's was fantastic. When I called 911, the staff was to our room immediately, and began assessing the the situation for the the ambulance crew. The security officer reassured me that he would tell the desk we had left for the hospital.

When I returned late in afternoon, I went to the Diamond Check In and asked for another night--the doctors needed to run more tests and would not release hubby until the next day. This meant we needed to cancel our flight for Wednesday and needed one more night. Melissa comped us another night and said if there was anything she, the host or anyone could do, they would. (We are platinum card holders and probably will become gold card players since I did not play much do to being at the hospital.) She definitely calmed my nerves and took care of someone that she did not need to help.

When I got to the room, the maid had cleaned and left all our valuables as we had left them. Clothes, change, watch, etc. had been left out in the open at 5am. This made me feel secure.

Luckily, we took out trip insurance and Allianz took care of the cancelled flight, and assisting me with the new flight and hopefully, other items.

I feel fortunate for the professional care given to us by all of Harrah's staff.

I hope your husband is doing okay.

That is good to hear, and I also hope your husband is okay.

+1!!

My husband is fine. We need to see a neurologist and he may be on medication for life, but if medicine does the trick that is okay.

Thanks for the concern.

It's easier to criticize at times, but one thing I've always maintained with the Caesars properties and that would be the service of the staff, which continues to be the best in the industry.

I would encourage you to document your experience and send a note off to the hotel manager. You may want to send it to Caesars Corporate as well. I am always one for writing letters to complain and also write many a compliment. You never know where these letters end up. It also gives you more credibility in the future if you did need to complain about something.
I had a very interesting experience a few years ago at the Flamingo, I think it was in 2001 or 2002. I stayed at the worst room ever at the hotel and in Vegas. I contacted everyone under the sun and heard nothing back from anyone!
The last time we stayed there in 2006, I had a very helpful desk clerk and house keeper. I wrote another letter praising both of them by name and sent it off. Again, did not hear anything. About 2 months later I received a thank you note from someone I thought I had never met, it turned out to be the housekeeper! Then the next year we moved over to the Orleans as our new home, when checking in, the desk clerk asked me if I normally stayed at the Flamingo! It turns out it was the same one that I had sent in the letter about. She was very thankful and gave us a great room.
I am hopeful that your husband is better.

I have sent an e-mail to Harrah's and asked them to notify the people that I wanted to thank for the help. They did tell me they would forward the information.

In the past I had sent the manager a note of praise and did receive a letter in return.

Thanks for the advice I should send the hotel manager and Corporate a letter.

There is a cocktail server at Bally's (Diane) who is phenomenal! I asked her how I could best pass along my compliments; she said a letter is always helpful. I wrote it Gary Loveman and sent it to HQ. The next time I came in, she thanked me profusely. She said that it was received at Corporate, then to the hotel/casino director, then to F&B, then to her manager and, finally, a copy was given to her and posted on corkboard someplace where employee recognition goes.

In times of downsizing, a letter can literally save someone's job.

I agree, the service is always very good.