Most of us have filled out those post visit surveys from a CET property. This is the first time I've ever received a reply.
We had received bad service at "Ritas restaurant(see my trip report 4/4 second post dated 4/6) so I wrote just what I have in my trip report description of the incident. Today I received a formal apology and a $50 "service credit" to use for food, spa, or retail. It's good for 90 days. So I see another trip to Rincon within the next 2 months. I would have been happy if the manager that day had offered to comp our non alcoholic iced teas and acknowledged their mistake.
We had received bad service at "Ritas restaurant(see my trip report 4/4 second post dated 4/6) so I wrote just what I have in my trip report description of the incident. Today I received a formal apology and a $50 "service credit" to use for food, spa, or retail. It's good for 90 days. So I see another trip to Rincon within the next 2 months. I would have been happy if the manager that day had offered to comp our non alcoholic iced teas and acknowledged their mistake.