I WAS ROBBED WHILE IN THE ROOM!!!

Did you address the dead bolt issue? Was there a chain or bar lock in addition to the regular lock and the dead bolt?

Most doors have them and they should prevent any entry into a room while you are inside. Maybe it did not function properly but if you did not engage it the hotel will ask themselves why not.

If still should not happen at least no one got hurt.

You could also follow up with the PD and see if it was assigned to anyone to investigate. Probably not, but you never know. You could mention to them that you have not been contacted by CET and that seems strange and that may cause them to take a closer look at it to see why CET is dragging their feet on it.

Good luck.

V

Those dead bolts can be hacked in 3 seconds with a plastic card (like a car handicap placard). That is not the point of this thread, it's CET's cold lack of empathy to even acknowledge that this guest had a major security problem when in their trust and to follow up with solving the problem. Easier to just brush it under the rug. Also, the less they say, the less they open themselves up to liability. It is in CET's interest to drop the subject and make you fight them and eventually settle. The more they speak, the more they'll have to settle for.
Stu

Speaking of CET trying to brush their responsibility under the rug. Last month I was staying at Ceasars Palace and won some money. I then asked at Total Rewards and at the hotel check in for access to a hotel or casino safe deposit box because I did not trust the flimsy room safe. If you look on Youtube you can see that many room safes can be cracked. I made it clear I was a hotel guest.

I was told that Ceasars Palace no longer provides safe deposit boxes for liability reasons. REALLY? I always thought that innkeepers wanted to protect their guests belongings. I've used the Golden Nugget's safe deposit box for peace of mind. I think it only reconfirms that CET is happy to avoid liability to the detriment of its customers.

Back to kamei's dilemma.

I wouldn't expect CET to provide many details. If there is (or was) an ongoing investigation, if an employee is under suspicion or in custody, they will not (and should not) comment on the specifics. But they could certainly provide a letter acknowledgment and apology for this distressful event happening to a guest. In their online surveys after a stay, one qustion is usually about "Security" or "feeling safe."

I suggest starting over with a new brief and succinct letter to Quad top management, as if it is your first letter. Omit all the who called whom and how long you've waited for a reply, etc. Be nice, be brief. Don't accuse, don't use characterization such as "obviously you don't care." And do not vow to never return to any CET property. Why would they bother replying if you aren't coming back?

Who knows, maybe they've already had a change in management, and someone new may give it due process. Find out the general manager's name.

"Dear Mr. xxxx

"I am writing in regard to an incident of unauthorized entry and theft of items from our Quad Resort guest room #### on March 18, 2014 at approximately xxxx o'clock. All locks were engaged at the time. [**I would omit the fact that you were asleep].

"Quad Security took a report. Metro Police also took my report, #xxxxxxxxx. To date I have not been advised that management was made aware of or investigated this break-in. The Police officer who took my report asked some questions about Quad hotel security operations that I was not able to answer, specifically whether there is video surveillance in the hotel areas.

"I will appreciate the courtesy of a response regarding the status of the investigation of this incident. As you can imagine, it is very distressful to my family and me that our locked guest room could be broken into. Please feel free to contact me if I can provide further information."

Sincerely

[give all your contact information}

Good luck!