Okay, I have the answer to everyone's question, because I too had a problem. When you win a gift card, you receive an email with the gift card code. However, the code is in the improper sequence. What I got was a code with 3 numbers, then a space, then the rest of the numbers. After talking with a girl on the phone at Macy's, she and I figured it out. The first 3 (or 4) numbers before the space actually should go at the very end. So, what you do is enter the long number first, then enter the other on the end. After doing this, I got it to work with no problem. Hope this helps a lot of you. I know how frustrating it can be. Thanks.