PH-Live and Learn

Just a cautionary tale of not reading everything before you sign it.

Stayed at PH for 3 nights , all comped. Checked in and gave credit card for anything charged to room. I signed the check-in card (I always thought this was to allow them to charge your credit card if you charged anything to the room, etc). Anyway, I checked my balance before checking out and they charged me casino rate for one of the nights. I go to the lobby to check out and show them my confirmation email stating that the 3 nights were comped. The clerk sais he would show it to his manager. He was gone 15 minutes and came back with the card I had signed at check-in and the card (that I had stupidly signed without reading) stated 2 caomped nights and 67.20 charged for the 3rd night. The clerk sated that the email was a 'glitch' and I signed the card so I owed it.

So, this was my fault for not reading the card I signed at check-in. MY BAD!

At least, Sheldon lets you know a week in advance that he is gonna charge you.

Like I said, live and learn.

Kim

Kim, I think you have recourse..........Nobody ever reads all that stuff they have us sign.
Well, maybe the lawyers in the bunch do.........lol

Email or call or write a higher up. Give them your Conf# and complain.
I thnk you will get the charge reversed.

Don't give up & take what the Front desk guy tried.
He may have spent 15 mins. eating a sandwich for all you know.

Contact PH & stand by your Confirmation!!!

I totally agree with CLV -- don't take this lying down!

Kim-

Defintely contact HET or PH.

That's totally wrong what they did.

If PH won't refund your money (I'm pretty sure they will) take it up with your credit card company.

did your confirmation email say that all 3 nights were comped? if so, then you need to get that to some CET beancounter ASAP. incidentally, I do look at that card they give you to initial and sign, just in case


btw, I only got 23 hours notice from Sheldon, not the week you refer to

I am glad you posted this. My son turns 21 next month and I am putting him and a friend up at Planet Hollywood March 31 through April 2. Having read this, I will print out my email confirmation for three free nights. Better safe than sorry.

Go over hotel manager to Players Club they can always override the hotel on almost anything.
If you have an iphone there is a new app that will show all your reservations. It is pretty neat
and would be great to show a hotel.

Out of curiosity, how do you use your free nights for your son? Do you have to be present to check-in for him?

Yes,
YOU gotta do the check in, then make sure you put Sons name on room, and give them keys.
Thats what I do too, for family or friends.