Originally posted by: Adrian Moloney
I am there at the moment for two weeks. I am happy with the unrenovated room , especially for the price. Sure the furniture is somewhat beat up but the bed is very comfortable, the bathroom and overall room is clean and it smells fine. Great if just want a stay with a good night's rest and decent shower.
At the checkin they were trying to put a large hold on my credit for "security purposes"'. I got it down a bit with back and forth with the manager, but it still is a hefty hold on my card. I went to the desk rather than kiosk to desk with this matter, as I guess if you use the kiosk it will default to $100 per night.
Also I had them sort out and credit me for the deposit on a prior cancellation, that was getting nowhere with emails and voicemail.
I only get to Vegas once a year, but I hopefully LVA will get the deal again in 2026. I would recommend LVA and RIo look at tightening up the coupon process. The fact the don't ask for the coupon at check in is now known and being discussing on other forums.
So if this starts being abused by non LVA members it could possibly lead to Rio pulling back from repeating the offer in 2026.
I am STILL waiting for the return of two separate deposits from April and June stays. They have a high stone wall and a moat between you and the people who should be taking care of it. Leaving a message accomplishes zippo.
I've been able to get the "incidental" hold cut in half by standing in line at the front desk and falling to my knees in supplication. It's ludicrous to have a hold of several hundred bucks on your card.
Since the hold would have been $1400 (!!) if you hadn't complained, would you mind sharing what you managed to get it down to?
I don't think that Rio is unaware of all the people using the LVA code (multiple times, too). Earlier this year, the front deskling reacted with incredulity to the low room rate and called its manager, who in turn couldn't believe it, even after I showed it the coupon --and they only allowed me to check in after I showed them my confirmation email. In contrast, you can now book and check in without presenting the coupon at all, and you can use the code multiple times. It's pretty much an open secret, and all the Rio employees are aware of it at this point.
Since the way they're doing this, they clearly do NOT require LVA membership--just knowledge of the code--i wouldn't call it "abuse" if Larry LVA tells Nigel NotLVA the code and Nigel uses it. Clearly, the Rio wants people in the older tower rather than have it sit there empty. And of course, those guests will gamble and eat there, so...everybody's happy.
In any event, this is a killer deal and thanks to LVA for making it available.