When a comp isn't a comp

Recently took a comped junket to Atlantic City When I got back I realized there had been a significant drop in my Total reward credits. Found out they had taken credits from my account for the hotel room. When I questioned this I was told that all the Atlantic City Harrahs properties always deduct any points from your total rewards account (if you have enough) for any comp they give you. Yelled long and loud enough to get it reversed.

Also posted this on East of Mississippi board
They do use points to pay for taxes on comped rooms, but that should be all.....
Actually we were told in advance that the Atlantic City Tourism Fee, the Room Assessement Fee and the New Jersey Room Fee/NJ State Tax cannot be paid with points and we expected to pay that, which totals $10 per day.

IMHO the Room tax should not exist if the room is comped or paid for as part of a package. This was a Harrahs Junket! We did pay for my wife's trip in advance (air and hotel) as it was not comped. Upon checkout though, they had even charged my Credit Card for the room and the room tax as well as the above taxes. (That took a bit to get that corrected and a comment of "sorry, don't know why that happened that you were charged for the room.")

All Harrahs properties in Atlantic City have the policy of deducting points for Diamond Lounge access and we did go there once and decided it wasn't worth going back (Borgata was much better). Otherwise, I do not use points for food and drink, but put it on my room.
I took a comped offer @ Flamingo and my CC was charged- only took a phone call to get it back.

but in AC, I have always been charged room tax but they automatically pay it w/ my RCs. I believe it's $13.00 a night

Agree with JM - that's what has happened to us.....
also... The hotel room is strange, but in AC if you get F&B (either LFB or RFB) they will deduct reward credits first, and then pick up the rest.
So, if you are 'coded' as LFB, and have $70 in your TR account, go to the coffee shop, charge, $100; the first $70 will come from your reward credits (effectively zero'ing them out), and then CET picks up the balance of $30. Of course, once you are at ZERO, they pick up the charges (per your level of LFB/RFB).

Is there any chance you were coded LFB/RFB?
Already a LVA subscriber?
To continue reading, choose an option below:
Diamond Membership
$3 per month
Unlimited access to LVA website
Exclusive subscriber-only content
Limited Member Rewards Online
Join Now
or
Platinum Membership
$50 per year
Unlimited access to LVA website
Exclusive subscriber-only content
Exclusive Member Rewards Book
Join Now