Lisa is right. However when I checked out of Ballys last week, 5/4/, I stopped in the Diamond check out/in to inquire about waiving my resorts fees (since I made Diamond while I was there), plus some room charges for the buffets at Harrahs and Rio. The lady "Sara' looked at my account and saw that I was diamond and immediately took of the resort fee (exclaiming that I should have never been charged the fee) although the wife used wifi all 5 days and I used the gym twice (spa once). I was surprised since I had used a couple of the services that come with the resort fee. I surely didn't stop her either. Plus her boss ( a guy sitting at 1 of the 2 desks opposite of the check in counter at Diamond check in), waived the other rooms charges ($295 in all including resort fees). I did have to pay cash for the $2.00 tip I left on my card when I left the spa.