Allegiant exit row seats

We flew Allegiant this week and the couple that flew with us paid extra for exit seats. There was a plane change on the out going and incoming flights. We went from an MD80 to a B757. The exit rows don't match up, so they were told that they could not have an exit seat even after paying for it. They were given no compensation or other recourse just TS. We hope they can get their money back, but good luck with that. I say that because this week my son had to change his flight dates and it took him 6 days and several hour each day to get to talk to some-one at Allegiant to change the dates.

Knowing Allegiant, they probably have a charge for calling about a seat hassle....

So sorry that happened to them.

How often do airlines actually reimburse anybody after a flight? Never, except possibly for lost luggage.

But they can and do give discounts on future flights if they choose to.

Your friend should write a brief and to the point letter. No ranting, no threatening.

"Dear Sir:
We purchased two exit row seats on Allegiant Airlines [destination, date, flight number], round trip. At point of departure we were advised there was a plane change each way. Our original exit row seat numbers on the MD80 did not match the exit row numbers on the substituted aircraft, a B757. This deprived us of the premium seating we had purchased over and above the cost of regular seating. No compensation was offered at the time. I respectfully request that your office review and consider this discrepancy in what was purchased from Allegiant but not received. We would be pleased to be awarded discounts, in an amount at least representative of our loss, to apply to two future Allegiant flights. I look forward to your reply."

Sincerely,
xxxx

Excellent advice, O2bnVegas. I would do precisely what you suggest.

How many R's in " Fat Chance " ? You people apparently haven't dealt with Allegiant before.

02bnvegas.... that was very kind of you to post that effective, concise sample letter. ive been tempted tor try allegiant airlines, but all of the horror stories scare me. it Is easy to find bad reviews about any airline, but they seem to be the worst.

Allegiant isn't on a list of airlines I would choose to fly. But Harrah's still uses them for some charters, and years ago I went on a couple (Laughlin). The first involved a delay of 7 hours for the outgoing flight, the cabin really cramped, staff stressed. The second was on time and the cabin seemed a little bigger, staff more attentive.

But...the original poster made the point of hoping their friends could be compensated. This is the manner in which I would approach the situation for any similar airline or other industry foul-up. Allegiant sure enough may not respond, but you don't know until you try, and do it effectively.

I also believe it is worth pointing out the effect on the customer of this type of plane change. This could be educational for the folks at Allegiant. Or not.

the attitude of indifference towards paying customers has sunk many companies, it may take years but it will happen. if ur business model isn't interested in customer retention, it will happen sooner than later.

They just started offering non stop flights to Vegas from here, Tulsa, for very low fares, until you add extras that is, ill will stick with SW, they at least act like they try.

$174 roundtrip on Allegiant nonstop from Tulsa to Vegas with one checked bag is a very good price. Southwest wants $324 for the same dates. That's $150 less.

The worry I would have with Allegiant is the one-flight-every-other-day schedule, they just don't recover from mechanical problems quickly like bigger carriers like Southwest do. Is that gamble worth $150? Could be.