My experience was fine. Usually shorter line at checkin than most.........like Payless next door.
Talk about slowwwwwwwwww.
I prefer the rental car co's that have express, and I can go directly to the car.
But, EZ is fine in a pinch. They will TRY to have you get Ins., yada, at the counter. Just keep saying No.
Other than that........car was fine. No prob. really.
I'm using them again soon. Yes, sometimes they have the best price.
(well, except for Fox, but I refuse to take another shuttle.)
Happy travels.