I've noticed that Fox is almost half the price of all the car rental places. Has anybody had any issues with them? I know you need to take two shuttles to get there. I was wondering if that's the only negative thing about them. Also when returning your vechile will they bring you back to Mc Carren or to the car rental place. Any info would be appreciated. Thanks
I have rented from Fox 3 times. You need to add about 1/2 hour longer time for pick up and for return vs. the amount of time you would spend if you rented at the rental car facility. That said, their lot is not fancy but the cars have been as good as any I've rented at the rental car facility. I rent from them whenever their pricing is the lowest and if they fit my time schedule. When you return your car, they take you to the rental car facility where you catch the bus to the airport. Hope this helps...
Our experience has been less successful than David's. Here are the comments I wrote on yelp after our last, emphasis on LAST, experience:
April 23 - after picking up our luggage, we boarded a shuttle to the remote parking facility and then joined a large group waiting for the Fox shuttle to arrive. We were told only 1 shuttle was currently operating so it took longer than usual. On arriving at the lot, we found a line of 20-25 people in the office and only 2 agents doing their utmost to up sell every customer.
It took a good 90 minutes before we were able to proceed to the lot with paperwork in hand only to discover several others were waiting for cars. 20 minutes later we drove off in a Toyota Corolla with 46,121 miles on the odometer.
May 2 - I filled the gas tank immediately prior to returning the car to the Fox lot. The attendant handed us a form indicating the tank was returned full and directed us to the kiosk for a receipt. There was one person in line, but there seemed to be a problem so we had to wait.
A second agent arrived who could not locate our contract online so after several frustrating minutes we were told to go to the office. Naturally there was a long line, but at least there were several agents. We went to customer service line where another person was in front of us, but there was no agent. Another agent noticed us waiting and left his post to assist us - thank you. He determined someone, presumably the agent in the kiosk, had closed our account and printed our receipt.
With receipt in hand we walked to the shuttle pick-up point and waited for it to arrive, but our nightmare continued because the shuttle driver had to take a restroom break before continuing on. This whole process probably took 30-45 minutes, but fortunately we, based on our earlier experience, had allotted extra time.
I've used them in Florida (not vegas). Feedback on Yelp was horrible but my experience was quite good. No problems, no hard sales, no extra fees sprung out at the last second.
I think it might help to prepay with FOX. Perhaps it takes away their ability to screw you over at the counter.
Thank you for all the info everyone. It's been helpfull.
Haven't used Fox in a while but when I did, the vehicle was old, the shuttle takes about an extra 20 minutes each way and there was moderate pressure for an upsell. No worse that Payless, who is the most aggressive upseller I have encountered.
Even though you have to catch another shuttle to go to Fox, they still get hit with the RAC fee on their bus. When I used it, I was the only person on the shuttle and the driver said they get charged $29 each time they go to the RAC. Given that model, I don't see how they can make any money unless they upsell.
I don't think Fox is worth the trouble for the savings. Use autoslash.com to get a great rate and skip Fox.
Thanks for the info. I did book with another company. Too much bad reports about Fox.
