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Originally posted by: ronnie2000
I remember when they tried to tack on the roadside assistance, after the fact, and I told them I didn't need it because I had AAA and if their car was gonna break down, I didn't want it. A second guy comes over and claims "it's a mandatory" fee and can't be removed. So he gives me the contract to sign and I write UNDER PROTEST and draw an arrow to the fee for the roadside assistance. They guy gets pissed and wants to know why I messed up the contract. I tell him that I want both his company and MY lawyer to know that I protested the fee that he said was mandatory. He took the contract and put it in his shredder, printed out another one WITHOUT THE ROADSIDE charge on it and viola. As I walked away, I told him to have a wonderful evening because I sure was
GOOD FOR YOU!!!
They make extra money when they upsell stuff like that. So glad you stood your ground. At least that "second guy" was probably a tick higher on the company food chain, and maybe your objection will be noted. Maybe. Don't bet on it unless many others do the same, but maybe.
We seldom rent in Vegas, but maybe this will help others, who like the lower initial price of Payless, to watch out for this trick and stand their ground. Only if the masses (like nationwide) keep protesting and it slows down their work flow will it get noticed. Got to start somewhere.
