Payless Head's Up

No umbridge intended. I'd bet Crissy is a low level 'customer service' rep who was handed your survey to follow up on. At this point, language like "total BS" and "nothing but a money grab" doesn't give the boss anything to ponder from a business standpoint.

A better reply: "The "Roadside Assistance" item on the Payless rental contract incurs a cost to the customer without the opportunity to accept or reject it. The cost/benefit ratio is glaringly without value to the consumer who rents for more than a few days. I ask that you revise this to make "Roadside Assistance" an optional selection for the renter, not a default cost for which the renter has no choice. Customers will find this more acceptable than the current process. Thank you. I look forward to hearing back from your management team on this matter."

This is a statement of fact, suggested action, and how it may benefit the company. Plus you've asked for a reply from someone higher in the organization.

Probably an exercise in futility, but, again, you get your point across, and perhaps improve that process for all unsuspecting Payless renters!

O2bnVegas - don't kid yourself or me by trying to pretend that Payless does not know what they are doing. You can speak nice - but it doesn't change the reality of what I said. This is nothing but an underhanded money grab that falls under the heading (in My book) as B.S. "Chrissy" may be a "low level customer service rep", but it does not change the fact that she replied with the company lie about this charge being a "customer convenience". When I am lied to and when someone tries to gouge me out of my money I am not going to "play nice" - they know they are wrong and I will tell them so in no uncertain terms.

A money grab, no doubt.

It almost seems like between these xtra rental car fees and resort fees,Vegas is trying to push people away.

I agree with you BBKing!!! The car rental fees and resort fees are making Vegas less friendly for sure.

I had a similar issue with Payless. I bring very few printed copies when traveling but my car rental contracts is a must. I ALWAYS compare the Total bottom line way to often folks don't and they get dinged with extra fees even after declining them. I also agree that the cost are rising part of that is the tax it is 50 -75% up charge. I don't understand how each car rental can charge different taxes? A tax should be the same across the board. I am frugal and do pay attention.

Same problem last year. Not only did I read before I signed but the customer assistance clerk actually argued with me why I needed those extras. After telling her 5 times to just give me the items that were quoted for that price, she finally gave up and I then signed.
I also had to carefully check the car but the area to pick up car is not very well lit. I actually wrote right on the paper that I had taken pictures and recorded how dark they were.
Won't use them again.

Payless

I`ve had similar problems with Payless.They have cheaper rates on websites only to raise them with
unwanted services.It is the classic bait and switch,I will never rent with Payless again.

Used Payless once and only once. They added the roadside assist, told them I did not want or need it, said it was required, told them if it was required it would have been listed when I made my reservation. Clerk got pissed but took it off. I had another reservation down the row to use but did not find it necessary. However never again.