Payless Head's Up

You gotta know those clerks get commission from selling the extras.

I'd hate to be a car rental agent. All the customer complaints, being hammered by the boss to upsell things the customer doesn't want or need.

I have always rented with the big name car companies in Vegas other than Firefly once and it went fine
once I realized that I wasn't getting jerked around when the agent told me my wife couldn't be a free additional driver. I came to find out that that was a fairly recent change. Now the thought some one should,t rent from a certain company based on user reviews may not be fool proof. I was out in Vegas 3 or 4 days before my wife came out for a week with me I figured the 3or4 days before she got there I would save some money by renting from Payless Sav- Mor or Fox, just tie she got there and then move onto an Alamo weekly rental.so I started to look for reviews for my 3 prospective companies to rent from and sadly all was seeing were mostly 1/2* and 1* reviews. So i thought I have to ditch this plan and just stick to the big name companies until I decided to search them thru a consumer reports link like the other companies I had.Guess what plug in Avis, Budget,Hertz, Alamo, Dollar, Enterprise you see 1/2* ,1*, 1 1/2* I ended up going with Fox for the 3 or 4 days , it went fine other than an irate customer lobbing f-bombs at the manager be cause he felt he had been treated unfairly.

I took the plunge and rented from Payless for 4 days in Ft Myers in April. They were literally more than 50% cheaper than the other companies. We'll see how it goes. I prepaid - so I'm hoping that saves me from the clerk/desk experience. Ultimately - as long as I only pay the price I booked for then I'll be okay with it - even if I have to bitch-slap a few people =)

sounds like a good plan. pre-paid will help to avoid some of the up-sell bs. if they start I would just tell them I have already spent all of my car rental budget -- just gimme the car.

When issues like this happen it best to let main office know and let them know you will pass your bad experience on to others.

UPDATE: I finished my 5 day rental in Ft Myers Florida with Payless. Their YELP page is riddled with bad reviews. My experience was actually fine. I prepaid and returned the car with a full tank of gas. There was no hard sell of stuff I didn't want. No extra charges. Nothing bad at all.

I don't doubt other peoples' horror stories but my experience was actually pleasant.

Prepaying for your car is the reason for no problems with your rental.

it sounds like pre-pay may be the way to go then.

I will NEVER do a prepaid with Payless again. I booked with Payless thinking this will ease the pain at the check out, 2nd mistake was I booked my flight with Allegiant Air. My pickup time for the car was @ 10:30pm but after waiting two hours past departure time my flight was cancelled and rescheduled for the next day. After getting the announcement that nite, I tried to contact Payless but the message on the answering machine said to call back during business hours. The next morning I called them back and told the person who answered that I will be their to pick up the car at 2:30 pm. The employee told me that by not showing up by 11:59pm the day of the contract that it became cancelled as a no show. I told him I'm not expecting to get refunded for the first day (since it was Allegiant air faught) but I do expect to continue on with the remains days that I paid for. His response was I could rebook at the current price but I have been charged for the first reservation with no type of refund, After telling him hell no, I got onto my computer and book with Fox car rental something I thought I will never do because of the off site lot. I must say after taking that 2nd shuttle to their lot everything else was alright in fact I will book with them on my next trip.

Wow! Payless screwed you royally. Sorry to hear that.