HOLY Cow, the same thing happened to me! AND, I booked a flight on 12/24 to go to Vegas in MAY, and changed it when the fare went down in April, and basically have 8 months to use the fare, not a year. And, I have a flight on 12/26, and they won't courtesy extend it TWO DAYS to let me use the $187... BUT, if you call after it expires, they'll give me a credit for HALF of it in the form of a gift card, basically CHARGING A CHANGE FEE. AND, I tried to use it in my husbands name, No go. Southwest has seriously gone south for their customer service. You are all right. Don't have to like it, and I now shop around more on other airlines. Ugh!