Stay far away from Southwest airlines!

Never used Southwest airlines before but I thought I would give it a try cant be all bad right?
Well let me say I need to put my foot in my mouth. Left Las vegas at 1:25pm got to Chicago Airport 3 and 1/2 hrs later was fine. Well our flight out of chicago at 8:20pmwas bumped 3 times until 1:00am because they didnt have a crew to fly the plane. When we got on and was on the tarmat for over 1hr. because southwest forgot to put on our luggage. Total chaos............. I dont care how cheap this airline is it sucks. I will now pay the extra $ to fly out of cleveland. It was like leading a bunch of cattle to slaughter.

That's a bummer of a first experience!

We fly Southwest non-stop from Columbus to Las Vegas about 2-3 times a year. We haven't had any problems with our flights and enjoy the non-stop which gets us there so much quicker than a layover. Plus we love the no charge for luggage.

I will say that flying them to other destinations isn't always so great because of multiple stops.

Wow sorry you had such a bad first experience. I have just started flying with them the last few years and I have had good luck so far. The only thing I really don't like is all the stops.

Sorry to hear that you had a bad experience. SWAIR has been the only airlines that I have flown to Vegas in the past 5 years..or anywhere else!!

Pleaser give them another chance...I think that you will find them to be better!!

To each his own. I think the major hub airlines all suck and I won't fly any of them. I'll stick with Southwest.

Did you receive any compensation? If not, write a letter. Southwest is a well run company and even well run companies screw up some times. They will do the right thing.

I've been flying 8 to 10 round trips a year for the last 18 years (300+ flights) and have only had a couple of problems. Both times they gave me compensation (and they were on free tickets too). Almost all flights are direct (glad we are a mini-hub) and we almost always carryon baggage. 90% of flights to Vegas arrive a few minutes early.
Love them. Have rebooked many times with no problems.
Oh, did I mention they have almost all been free too!

Another satisfied SWAIR customer!!!

T- 9 days 20 hours until (my Non-stop SWAIR flight from Buffalo to) .....VEGAS

Southwest may not be perfect but out of the 20 to 30 round trips that I fly by Southwest each year maybe 2 have been delayed and knock on wood (pun intended) never a bag problem.
You need to give them another try.
Woody

I would love to LUV SWA but I want an assigned seat so they are out.