Watch out @ Payless Car Rental

When I went to pick up my car rental at Payless Car Rental, I knew they would try to get me to buy their car insurance, but I always decline. Then the prepay for fuel, I declined (why would I prepay for a full tank ,when I know I will be using less than a 1/2 tank). After he prints the contract, he goes over all the declines I made except for one he did not mention...ROAD-SERVICE. Before I signed off on this contract, I compared the dollar total and it was $20 more than my reservation total amount, I quickly asked about the difference in price, his reply was that this was an automatic charge for road service, I then replied that I DO NOT WANT IT, he replied that with the contract printed it is completed. I told him that it is not completed till I sign it so take it off, which he re-did the contract. I felt like telling him what kind of jerk he was but I did not. But I will say to who goes to Payless Car Rental... PAY attention to the jerk behind the counter or you will PAY extra.

good for you for catching this-most people are in such a rush they don't bother to look at what they are signing and further more these people working at these car rental places all work on a commission basis and the more they sell you the more they make. I always try to tip them if the service is good and they give me a upgrade

I have found the key to getting exactly what you want without any discussion is join their club. You list your preferances and they are automatically printed out on the contract...you don't even talk to a counter person. I have never had a problem with Payless. Of course, always check the total against your booking before you sign.

For those of you who read Consumer Reports, there is an article in the January 2014 issue (page 10) on car rentals.