Drinking on SWA

Hey, David, you pointed me in the right direction!  I sent a message via the SWA Rapid Rewards web site about not getting my drink coupons with my last "happy anniversary" letter.  The reply was sort of bland, like "those come from the credit card and we never know  when that happens..." kind of stuff.  So I let it go.  Today in the mail, four drink coupons!  Yea!  In the letter they said "Here are your replacement coupons", whatever that means.  As if I had lost some previously sent ones?  No.  Anyway, glad you inspired me to follow up.

Candy, you are welcome. In my opinion, Southwest is the best, bar none. But what else could I expect for they are based in the great state of Texas.

My wifes anniversary with SW CC was in March and I asked her did she get the coupons and she said no, so I emailed SW and was told politley that not everyone receives the coupons every year, just some years and that its not a given.  But then she said as a one time courtesy she would mail them out.  Thanks for the info and reminder.  Jon

Thanks, Jon.  So this is at least three of us having that happen.  Now, every year that we don't receive the coupons, call or write.  Squeaking wheel, and all that! 

Well my wife received her coupons in the mail for the 4 coupons and another letter the same day worded the same for 4 more coupons.  8 coupons. Cheers