I usually write after a visit to Las Vegas to thank the resort / casino, but this time even though it was an overall enjoyable trip, there were a few issues with my stay at the Mirage (July 07-12, 2012) that I thought should be posted here. First let me say that although I have played at the Mirage many times, this was my first stay (took advantage of 3 nights free).
Room issues: My room was nice and clean, and overlooked the Strip as I asked. However, the energy saving toilets leave much to be desired regarding flushing. Usually more than one flush was needed to just change the water, and if after successfully flushing you needed to flush within 15-20 minutes, it might take 3+ flushes.
None of the special buttons on the TV remote worked. Whenever I tried pressing MENU, GUEST SERVICES, MOVIES, etc, the TV just beeped. Stopped at the Registration Desk and spoke with different people three different days, and was told that someone would check on it and possibly replace the remote. Although the people were very pleasant and assured me it would be taken care of, it never was. If they are going to offer these TV services (especially guest checkout & movies), they should be available.
Gaming issues: While playing blackjack at the Mirage (at different tables in different pits), I repeatedly saw first hand a lack of attention by the pit personnel to the dealers. Often the dealers would have to repeatedly call out requests for: a new player coming in with a card & money; coloring up; a player changing money, etc., things the casino requires the dealer to get recognition from pit personnel before continuing. I understand that pit personnel are responsible for many tables and many other job responsibilities, but often they seemed to just not be paying attention to their surroundings. This not only frustrated the dealers, but also the players and disrupted the flow of the game. I heard other players commenting on this. Because of this lack of attention I found it more enjoyable to do my gaming elsewhere.
Overall I have to say that I enjoyed Las Vegas as always, however as my first time actually staying at the Mirage, I was not impressed.
Room issues: My room was nice and clean, and overlooked the Strip as I asked. However, the energy saving toilets leave much to be desired regarding flushing. Usually more than one flush was needed to just change the water, and if after successfully flushing you needed to flush within 15-20 minutes, it might take 3+ flushes.
None of the special buttons on the TV remote worked. Whenever I tried pressing MENU, GUEST SERVICES, MOVIES, etc, the TV just beeped. Stopped at the Registration Desk and spoke with different people three different days, and was told that someone would check on it and possibly replace the remote. Although the people were very pleasant and assured me it would be taken care of, it never was. If they are going to offer these TV services (especially guest checkout & movies), they should be available.
Gaming issues: While playing blackjack at the Mirage (at different tables in different pits), I repeatedly saw first hand a lack of attention by the pit personnel to the dealers. Often the dealers would have to repeatedly call out requests for: a new player coming in with a card & money; coloring up; a player changing money, etc., things the casino requires the dealer to get recognition from pit personnel before continuing. I understand that pit personnel are responsible for many tables and many other job responsibilities, but often they seemed to just not be paying attention to their surroundings. This not only frustrated the dealers, but also the players and disrupted the flow of the game. I heard other players commenting on this. Because of this lack of attention I found it more enjoyable to do my gaming elsewhere.
Overall I have to say that I enjoyed Las Vegas as always, however as my first time actually staying at the Mirage, I was not impressed.
