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Originally posted by: O2bnVegas
That is horrible. So glad you were treated well at Palazzo, a nicer place anyway.
Write the letter, not too long or detailed (they won't read all that).
Here's what I suggest:
"After receiving an invitation to visit Mirage, including assurance of a Tower King room in celebration of my wife's birthday, upon arrival the reception and treatment by your staff on (insert date) were shameful. Front desk personnel were rude, refused to honor the promised Tower King room, and gave us keys to a shabby room that had not even been cleaned from the previous occupant (bed was unmade, trash everywhere). Even after this debacle, your receptionist, manager, and VIP/Player's Club representative were unsympathetic and condescending, culminating in the most humilating hotel experience imaginable. We left Mirage and contacted Palazzo, who were most welcoming, gave us an upgraded Strip view suite and a reasonable rate. Customer service was certainly in evidence at Palazzo, but absent at Mirage. I hope this information prompts you to look at how your employees address your customers.
I would appreciate the courtesy of a reply.
Sincerely,
This is great. Thank you!
