No round trips. Take then from the airport to the hotel ONLY. I've been burned every single time on the hotel to airport return trip, by every shuttle company....CLS, Bell Tran, Showtime, Grey Line, it doesn't matter. The dispatchers and the drivers will lie to you concerning why the shuttle wasn't there to pick you up. I've had a dispatcher tell me the shuttle was stuck in traffic and when it arrived, the driver told me my hotel wasn't on his schedule for that pick-up time. I've had dispatchers (plural) tell me I wasn't on their list so I must not have called for a pick-up. I had a Showtime driver tell me he was at the pick-up location at my hotel on time but I wasn't there. I was there 20 minutes early and didn't call the dispatcher until 20 minutes after the scheduled pick-up time.
I think most of them figure that people are going to cab it back to the airport anyway and have no problem waiting for you to call them after they are already late, or that you'll take a cab after you get tired of waiting for them. They got your money up front and they don't give a damn.
I think most of them figure that people are going to cab it back to the airport anyway and have no problem waiting for you to call them after they are already late, or that you'll take a cab after you get tired of waiting for them. They got your money up front and they don't give a damn.