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Originally posted by: makikiboy
A.C. many of us would love to use your site to book hotels if possible. As others have said, the primary problem is the hotel rates. We can't seem to get the same low rates that we find on booking.com and hotels.com (and others) using the Kayak search engine. In addition, sites like hotels.com gives you the total price, including all taxes and fees so when you book and pay you don't have to worry about any extra surprises when you get the bill.
Grisher is incorrect, while there are many hotels that will price match not all of them do and we have to take an extra step to find out which hotels will price match. Easier to just book the room already.
There are many good reasons to book directly with the hotel. One is that we don't have to pay upfront, with hotels.com we have to pay everything upfront. Another is cancelling a reservation. While cancelling isn't very difficult, when we do cancel we have to wait until the charge is backed out. Booking directly with the hotel we don't pay for our stay (the hotel possibly just charges for the first night) until we actually stay there and can cancel without having to worry if our booking got reversed and we got credited for our cancellation.
As someone else said, when booking through the hotel we can also get their coupon booklets. booking through third party sites we may not get the same perks as someone who made their reservation directly through the hotel.
Anyway, if your site could get the same rates as those offerred through sites like booking.com or hotels.com we would rather use your site to book directly with the hotel but until then we will probably use the kayak engines along with looking at your site to see who has the best rates.
hope this helps.
makikiboy - I only deal with hotels that price match. I save a bunch of money that way. Yes, it takes a little longer but I plan my trip early and it's not an inconvenience. I do the same with rental cars - I book and rebook and get the best rate. I do my homework and save quite a bit, but if convenience is a priority then do your own thing and pay more. I enjoy getting the most for my money so I have more cash to gamble with!