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Originally posted by: friedmush
Slots-A-Fun?
Originally posted by: friedmush
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Originally posted by: O2bnVegas
I complained to them recently. We stayed at an MGM property over Thanksgiving, probably our 20th stay at least. I always get an online survey to complete.
On this survey I was not shy when I complained about the quality of their drinks at the tables as well as 6:5 blackjack. I was very specific:
(1) I sent back 3 gin and tonics because they tasted like crap. Who can't make a decent G&T? All three times I suggested to the CW what I thought may be the problem...either bad gin or bad mixer. All three were undrinkable.
(2) Then I ordered a lemon drop martini. They always made excellent ones before. This one tasted like lemonade, no detectable liquor. I sent it back, told the CW why.
(3) Then I ordered a pina colada. It looked lovely, but was nothing but shaved ice, so much ice I couldn't suck up any liquid through the straw. I sent it back and told the CW the problem, gave up and ordered black coffee. I reported all this, including the dates and times of service and the pit I was playing in, on the survey.
I suggest anyone who stays/plays at an MGM property (or any property) and receives the survey, do not hesitate to fill it in and describe whatever is displeasing to you, especially if your drinks aren't up to par. If you've missed seeing your favorite Valet worker, write about that. The property I speak of has made negative changes and IMO is going all to hell. The survey is the only way for top management to hear complaints.
On the survey I said "This was not the xxxxxx we have enjoyed and patronized for many years. It appears management is intent on driving away customers. I used to brag how xxxxxxx was the best place to play blackjack, but no more. This visit I saw many empty tables with idle dealers. What happened? Then I saw that you have downgraded the return on blackjack to 6:5. That, and the bad cocktails, explains a lot. Penny wise and pound foolish." Of course I have yet to receive a reply, don't expect one. It probably hit the round file about halfway through. But I tried.
Slots-A-Fun?
How did you guess, Terry?