Budget does not honor confirmed price.

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Originally posted by: O2bnVegas
alanleroy, contact your state prosecuting attorney's office.
Deceptive sales practices by Budget Rental operating under Costco Travel (or whatever the arrangement is.

Right now, you don't know if your $80 will be refunded, so good time to register the complaint and get an investigation going.

I would also call Cleveland airport management. There is accountability on contractors that operate on airport property. The airport profits from rental car operations on their property. As a dissatisfied customer, you will not continue to do business at that site if the counter agents are incompetent.

Go get 'em!

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Originally posted by: Boilerman
Your recommendation seems a bit excessive. You seem to assume that one poor employee's position is a company policy, which I'm quite certain is not the case. Eat a "chill pill" and you should feel better soon.

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Originally posted by: O2bnVegas
alanleroy, contact your state prosecuting attorney's office.
Deceptive sales practices by Budget Rental operating under Costco Travel (or whatever the arrangement is.

Right now, you don't know if your $80 will be refunded, so good time to register the complaint and get an investigation going.

I would also call Cleveland airport management. There is accountability on contractors that operate on airport property. The airport profits from rental car operations on their property. As a dissatisfied customer, you will not continue to do business at that site if the counter agents are incompetent.

Go get 'em!

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Originally posted by: snidely333
Wrong, sir! Wrong! Under section 37B of the contract signed by Mrs AlanLeroy, it states quite clearly that all offers shall become null and void if - and you can read it for yourself in this photostatic copy:

I, the undersigned, shall forfeit all rights, privileges, and licenses herein and herein contained, et cetera, et cetera... Fax mentis incendium gloria cultum, et cetera, et cetera... Memo bis punitor delicatum!

It's all there, black and white, clear as crystal!

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Originally posted by: O2bnVegas

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Originally posted by: Boilerman
Your recommendation seems a bit excessive. You seem to assume that one poor employee's position is a company policy, which I'm quite certain is not the case. Eat a "chill pill" and you should feel better soon.

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Originally posted by: O2bnVegas
alanleroy, contact your state prosecuting attorney's office.
Deceptive sales practices by Budget Rental operating under Costco Travel (or whatever the arrangement is.

Right now, you don't know if your $80 will be refunded, so good time to register the complaint and get an investigation going.

I would also call Cleveland airport management. There is accountability on contractors that operate on airport property. The airport profits from rental car operations on their property. As a dissatisfied customer, you will not continue to do business at that site if the counter agents are incompetent.

Go get 'em!

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No, I don't need a chill pill. But one thing I learned the hard way is that when mistakes are made, they must be brought to someone's attention ASAP, someone at the top who can investigate and correct. If you have never been in a postion of supervising people, you may not know that while most are good, there are those who just show up for a paycheck and don't pay attention. On the flip side of that, big companies don't care that their front line agents may be set up to fail due to poor training, customer volume, deals that change by the minute, an uncommunicated change in policy, etc.

The rental car industry is well known for cheating customers one way or another. My suggestions to alanleroy are, of course, suggestions that can be taken or not. I'm most likely older than you, Boilerman, more likely to take service issues as far to the top as I reasonably can because otherwise poor or deceptive service continues.

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Originally posted by: Boilerman
I disagree with O2bnVegas' position that large companies don't care if their employees suck. Poor employee performance cost the company ownership money, which makes ownership unhappy. Alanleroy has been promised a correction and assuming that this happens, he is owed no further "damages". I agree that Budget management would want to know about ongoing poor performance, and Alanleroy has informed the company of this mistake.

Pushing this problem up the Budget management ladder may benefit the company, and possibly even get Alanleroy a nominal financial compensation. For me, once I've received the promised deal I move on and consider using a different rental company in the future. Voting with ones wallet is quite effective.

Boilerman managed his first employees at the ripe old age of 19, which was 47 years ago.

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Originally posted by: O2bnVegas

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Originally posted by: Boilerman
Your recommendation seems a bit excessive. You seem to assume that one poor employee's position is a company policy, which I'm quite certain is not the case. Eat a "chill pill" and you should feel better soon.

Quote

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Originally posted by: O2bnVegas
alanleroy, contact your state prosecuting attorney's office.
Deceptive sales practices by Budget Rental operating under Costco Travel (or whatever the arrangement is.

Right now, you don't know if your $80 will be refunded, so good time to register the complaint and get an investigation going.

I would also call Cleveland airport management. There is accountability on contractors that operate on airport property. The airport profits from rental car operations on their property. As a dissatisfied customer, you will not continue to do business at that site if the counter agents are incompetent.

Go get 'em!

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No, I don't need a chill pill. But one thing I learned the hard way is that when mistakes are made, they must be brought to someone's attention ASAP, someone at the top who can investigate and correct. If you have never been in a postion of supervising people, you may not know that while most are good, there are those who just show up for a paycheck and don't pay attention. On the flip side of that, big companies don't care that their front line agents may be set up to fail due to poor training, customer volume, deals that change by the minute, an uncommunicated change in policy, etc.

The rental car industry is well known for cheating customers one way or another. My suggestions to alanleroy are, of course, suggestions that can be taken or not. I'm most likely older than you, Boilerman, more likely to take service issues as far to the top as I reasonably can because otherwise poor or deceptive service continues.

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Originally posted by: vegasdev
wow, this really scares me. I hate the old bait and switch routine, I don't deal with it well at all. I rented from budget in april/may (vegas) and everything went ok. I will say their website SUCKS! I will be in vegas again in august, and so far the best rate I have is with budget. the rates will probably change again before then, but you have really got me worried. I don't like to have to argue with people face to face or on the phone, just don't have the patience for it. it is just crazy -- you have a CONFIRMED rate-reservation, and then you have to cross your fingers and hope they honor it. what a way to do business.

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