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Caesar's // HET reneging on offers

mrmarcus12LVA
mrmarcus12LVA
Aug 25, 2011
1:00am
Block User
Quote
Originally posted by: chipchik
No biggie.
I just thought it was an odd 1st post.
I thought it was odd you would state that they charge a resort fee when you call for a reservation.

chipchik
chipchik
Aug 25, 2011
1:21am
Block User
They get away with it by calling it a phone reservation fee.

from the link below:

A representative confirmed that at about the same time Harrah’s announced the chain-wide resort-fee elimination, it quietly added a phone reservation fee of $10 for its Las Vegas and Tahoe resorts and $5 for its Reno property.

link
BillyBuckeye
BillyBuckeye
Aug 25, 2011
1:37am
Block User
Seems there are quite a few instances where online reservations or purchases are cheaper than if you have to actually deal with a person - phone or face to face.

Not sure I'd call it a resort fee.
hoops2
hoops2
Aug 25, 2011
2:43am
Block User
Quote
Originally posted by: MissL7777
Was your room located in Harrahs East tower?


I was in both towers having switched rooms; can't remember which one I ended up with - doesn't matter both are dumps


O2bnVegas
O2bnVegas
Aug 25, 2011
9:41am
Block User
Quote
Originally posted by: kewljason
I had ceasars reneg on an offer to me earlier this spring that I had made online. Although I rarely play there, I had some offers from previous play for FREE rooms sunday thru thursday at several of their properties. I booked 3 nights at flamingo in march while some renovations were being done to my condo in vegas and when I checked in I was told they would not honor the comped rooms as I didn't have enough recent play. They offered a discounted rate of $34.95. This seemed strange as I had a confirmation number stating a rate of $0.00. I ended up walking down the street and using my comps from MGM. Just very inconvient and unprofessional, IMO.


So, you say that Caesars reneged on the offer for reservations you made for Flamingo? I'm confused. How is it then that "Caesars" reneged? You did make the reservations on "your" computer, your account number, your name, correct? The offer was not expired, correct?

Just trying to figure out how this happened, since HET isn't known (yet!) for reneging on confirmed offers. I know that their offers often are good for multiple properties, but don't understand how it would be Caesars to blame if your reservation was not upheld when you tried to check into Flamingo.

Sorry that happened to you...bummer.
KarenTN
KarenTN
Aug 25, 2011
10:53am
Block User
Quote
Originally posted by: O2bnVegas
Quote
Originally posted by: kewljason
I had ceasars reneg on an offer to me earlier this spring that I had made online. Although I rarely play there, I had some offers from previous play for FREE rooms sunday thru thursday at several of their properties. I booked 3 nights at flamingo in march while some renovations were being done to my condo in vegas and when I checked in I was told they would not honor the comped rooms as I didn't have enough recent play. They offered a discounted rate of $34.95. This seemed strange as I had a confirmation number stating a rate of $0.00. I ended up walking down the street and using my comps from MGM. Just very inconvient and unprofessional, IMO.


So, you say that Caesars reneged on the offer for reservations you made for Flamingo? I'm confused. How is it then that "Caesars" reneged? You did make the reservations on "your" computer, your account number, your name, correct? The offer was not expired, correct?

Just trying to figure out how this happened, since HET isn't known (yet!) for reneging on confirmed offers. I know that their offers often are good for multiple properties, but don't understand how it would be Caesars to blame if your reservation was not upheld when you tried to check into Flamingo.

Sorry that happened to you...bummer.



the Flamingo is owned by Caesars, isn't it? why would Caesars Entertainment not be to blame if someone had a confirmation for a comped room and did not get a comped room when they showed up?

discostu
discostu
Aug 25, 2011
12:36pm
Block User
I wonder what the other side to the story is?
mrmarcus12LVA
mrmarcus12LVA
Aug 25, 2011
10:29pm
Block User
Quote
Originally posted by: discostu
I wonder what the other side to the story is?
The other side to the story is he got a room at MGM.

Quote
Originally posted by: KarenTN the Flamingo is owned by Caesars, isn't it? why would Caesars Entertainment not be to blame if someone had a confirmation for a comped room and did not get a comped room when they showed up?
I think this is the entire problem, in a nutshell. As consumers, we perceive ourselves making choices from a "menu" of hotels. But there are probably different things happening at those different hotels (compensation schemes, politics, etc.) that are working against that consumer utopia.

This latest experience for me was so disappointing because I had had such a great experience with Bally's last time, but got the shaft this time.

Granted, there are exceptions, but a "the customer is always right" policy works. Every successful business does what is needed by the customer.


discostu
discostu
Aug 25, 2011
11:59pm
Block User
Quote
Originally posted by: mrmarcus12LVA
Quote
Originally posted by: discostu
I wonder what the other side to the story is?
The other side to the story is he got a room at MGM.

Quote
Originally posted by: KarenTN the Flamingo is owned by Caesars, isn't it? why would Caesars Entertainment not be to blame if someone had a confirmation for a comped room and did not get a comped room when they showed up?
I think this is the entire problem, in a nutshell. As consumers, we perceive ourselves making choices from a "menu" of hotels. But there are probably different things happening at those different hotels (compensation schemes, politics, etc.) that are working against that consumer utopia.

This latest experience for me was so disappointing because I had had such a great experience with Bally's last time, but got the shaft this time.

Granted, there are exceptions, but a "the customer is always right" policy works. Every successful business does what is needed by the customer.


I wonder what the other side to the story is?

Note: other side in this case is defined as CEP's side. I am not implying that CEP wasn't wrong. I just wonder what was going on that they did that. What the actual reasoning was.

I agree that the problem is some of these places are so big that they just don't care about one person and don't realize the impact of negative publicity. I am happy with them now. I get free rooms. My attitude would change if this happened to me. I agree, just go to MGM and give them your business.

I look at this like I look at cell phone companies. I don't know of one company that a person hasn't had a complaint about at some point. It happens. My big thing when I have a problem is trying to see if it is an actual policy problem or an attitude problem by that employee.


chipchik
chipchik
Aug 26, 2011
2:20am
Block User
My posting about the $10.00 fee when calling was more about the advantages of making your reservation online.
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