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Originally posted by: rayxtwoQuote
Originally posted by: casinoboss
Quote
Originally posted by: rayxtwo
Quote
Originally posted by: casinoboss
Quote
Originally posted by: rayxtwo
Quote
Originally posted by: rayxtwo
I watched the "Undercover Boss" show when the CEO (or whatever) from the MGM was on. At the end of the show he said something to the effect, "Our employees are our most valuable assett". I about lost my lunch when he sat there and said it with a straight face. The slot machines are the only "Employees" that you care about. They don't call in sick, they don't bitch about not getting a raise in six years+, no unemployment to pay, no benefits to pay, etc, etc.
I was wondering why you didn't answer my question when I went back to look at it and saw that it had been hijacked. I don't know how in the world it happened but somehow it did and it even had my email address posted.
Now that it has been fixed, can you give me an answer please.
Ray
What is the question, exactly? Your post is more of a statement.
Ok, how in the world can he say this with a straight face when 75% of the people that I work with that saw this knew he was full of "Grade A" BS. I've heard every story for the last 17 years that we're gonna do this for you, we're gonna do that for you, and nothing every changes for very long. Every time there is a drop in revenue, the blame it on us. They act stunned when a new casino opens in the area and all the quality people leave. If management really cared about the employees, you wouldn't have the mass exodus when a new casino opens anywhere in the country. Harrah's employees that were going to the new casino that opened over a year ago were basicly fired on the spot when the went in and truned in their two week notice.
Just let me ask you this, have you ever asked an employee that was quitting why they were doing so? If it was for a reason that was something you could change, would you ask the employee to stay if you could fix it?
Of course I've asked. I find that generally most employees leave their boss, not their company, if that makes sense. After that it's generally financially motivated.
I think most managers really do believe that employees are valuable assets but unfortunately sometimes we lose sight of that when we have financial goals we have to meet.
It makes perfect sence that people quit their bosses. That's why I'm quitting in a few weeks, but you still aren't answering a part of the question. If Boss X is the reason that people are quitting, do you do something about him/her?
As for the financial matters, it's YOUR job to get people to come to the casino the first time. It's OUR job to make them want to come back. If management rewards employees when they do a good job over time, pay them what they're really worth and treat them with respect, it reflects in our attitudes when we interact with the customers. If "I" really want to be here, it makes "MY" job, making the players wanting to come back, a lot easier. If "I" really don't want to be here, "I" don't care one way or the other if they come back or not. Management can breed either type of employee. Which one is better for the company?
Now don't get me wrong. Up to about five or six years ago, I was the biggest flag waver for the company you'll ever see. It's taken a long time for me to feel the way I do now. The bosses back then would tell you when you did a good job and come up and tell you "thank you" if you came in and worked OT. They wanted me there and I wanted to be there. Now it's....
If every manager had to go back to doing the job they did when they first broke into the casino business for a day or two every year, they would remember what it's really like in the pits. I wish I knew someone that worked at the MGM so I could find out if he really made the changes he said he would.
Ray
