Vegas Free-for-All - Casinoboss Answers Your Questions: Part IV

casinoboss

Mar 11, 2015
4:08am

Quote

Originally posted by: twagner
OK..as much fun as it is rehashing opinions on the evil resort fees....back to the original intent of the thread...hoping casinoboss is still hanging in there.....

Was playing pitch in a downtown casino. Table was full and I was the only one on the table not part of a group travelling together. Unable to master the tuck, one of the players at the table on mutiple occasions would set his cards down, pick up his bet, and place the bet on top of the cards. Not just nudge the bet with a finger tip - actually grab it and pick it up.

Dealer was kind of new I do believe.

Dealer change. This one was more focused on procedure, and began to tell these guys what they had been doing wrong. Mr Untuck had left that table by then. Guy next to me commented on the difference between the two dealers. I said that this dealer is more the norm, and that I was surprised the previous dealer hadn't scolded his buddy for touching his bet all the time.

So as I'm sitting there, I'm wondering.....

I'm noticing this, so somebody upstairs more detail oriented than I must be seeing this, too.

I have been at tables were the boss will make suggestions to the dealer on procedural matters. In a case like I described, does someone follow up with the dealer after rather than having a discussion with her in front of customers? Maybe using the tape of her shift to point out what she missed and what she should have done??

I would suspect there must be a performance review of some sort, but interested to know if that is what actually happens.

Yes, every employee gets a performance appraisal which is based on their supervisor's observation of them. Of course, a table games supervisor can't watch every hand of every game so things get missed which is why you see them pay more attention to some games then others in case of a new dealer or a big player (where you want things to go smoothly). Sometimes if it's a particularly sensitive game or they're worried, surveillance will also take a look.

It varies, but depending on how egregious the errors are the dealer will get disciplined to the point of termination.

cobourgladdie

Mar 11, 2015
10:38am

Block User

Ok mrcasinoboss here is my beef

I play craps and have to wait three hours to get a rating even though it is possible by laying odds and using multiple number I can have over a hundred dollars on the table in each roll on a five dollar table.

So why the three hour wait and no rating, the end of my trip will find many hundreds of dollars out of my wallet and into your coffers and I do not get one bloody point on my "Loyalty" card

sign me a lover of the game because that's all that is keeping me on the table

casinoboss

Mar 11, 2015
5:01pm

Block User

Quote

Originally posted by: cobourgladdie
Ok mrcasinoboss here is my beef

I play craps and have to wait three hours to get a rating even though it is possible by laying odds and using multiple number I can have over a hundred dollars on the table in each roll on a five dollar table.

So why the three hour wait and no rating, the end of my trip will find many hundreds of dollars out of my wallet and into your coffers and I do not get one bloody point on my "Loyalty" card

sign me a lover of the game because that's all that is keeping me on the table

I'm not exactly sure what you're referring to as it's a little vague but in a manual rating system (e.g., where the pit supervisor tracks your rating on a physical card) there are often delays because a pit clerk manually has to enter in the rating into the system. If it's really busy or the clerk went to lunch, for example, there will be a delay in entering the rating into the system and thus your play will not show up on your account for some time.

cobourgladdie

Mar 12, 2015
12:01am

Block User

My last trip to Vegas where I spent more time than ever on the table at an of strip casino the table was computerised and each player was tracked by the pit bosson the recorder - no manual cards. The time of buyin was punched in and the light beside your name stayed red until the three hour point and then went green. There may have been a manual overide on the recorder but neither the buyin or the amount being wagered in my case made any difference. The end result was still no table points.

casinoboss

Mar 12, 2015
12:19am

Block User

Quote

Originally posted by: cobourgladdie
My last trip to Vegas where I spent more time than ever on the table at an of strip casino the table was computerised and each player was tracked by the pit bosson the recorder - no manual cards. The time of buyin was punched in and the light beside your name stayed red until the three hour point and then went green. There may have been a manual overide on the recorder but neither the buyin or the amount being wagered in my case made any difference. The end result was still no table points.

There's no "override" button per se so I'm not sure what to tell you except next time to make sure you ask the supervisor that you are indeed being rated and at what level. If he took your card and swiped it, then your play should begin tracking.

cobourgladdie

Mar 12, 2015
4:30am

Block User

That's my point I am being tracked but get no points until I have played 3 hours, despite what money I may have on the table - five come bets with odds and a passline - lots of dollars but no points.

Dan Svatass

Mar 12, 2015
4:36am

Block User

Quote

Originally posted by: cobourgladdie
I play craps and have to wait three hours to get a rating even though it is possible by laying odds and using multiple number I can have over a hundred dollars on the table in each roll on a five dollar table.

Of that $100 on the table, how much of it is odds?

Smart casinos ignore odds bets when determining comps. If anything, heavy odds betting is a trait of a skilled player and yields decreased comp allocation.

casinoboss

Mar 12, 2015
4:58am

Block User

Quote

Originally posted by: cobourgladdie
That's my point I am being tracked but get no points until I have played 3 hours, despite what money I may have on the table - five come bets with odds and a passline - lots of dollars but no points.

I don't know what you want me to tell you since I wasn't there for your particular session(s) other than next time you play to make sure to speak to the supervisor to ensure your play is tracked and to inquire at what level.

Dave in Seattle.

Mar 12, 2015
9:48pm

Block User

After THAT much play,the floor walker should be reminded of the size of your bets by asking that person for an IMMEDIATE comp.
Perhaps then,the tally will be added up and you will be acknowledged.
There is so much to watch,that your play may not be witnessed at all!

Like casinoboss said...ASK.
I like to ASK for a comp,directly from the
"boss/supervisor".
I can feel your pain and I have been there.
"Hey,look what I'm betting here!"

Never mind,he/she is way over there.
Between shooters,I have asked the box person to ask the supervisor for a large comp.
That usually brings attention to your play on that table.
There were times that the supervisor just handed me a paper "gift card"for my play at the Fremont craps table.
You may be surprised as to what they DO see.
Goofy stuff happens at the high-speed craps tables!

I like to ask for a towel to cover my chips when I go over and thank a shooter for a nice number!(Right into his/ her ear).
That white towel gets some attention.
Gotta take a break-get a towel.
Any way to get the floor walker to pay attention to you is a good thing.

Be sure you know that persons name.
They are trained to respond to their names.

O2bnVegas

Mar 13, 2015
3:14am

Block User

Agree with Dave.
Over the years I have managed to obtain recognition by several pit bosses/supervisors.

When I first sit down I look to see who is in the pit (blackjack--haven't played craps yet).

When a familiar "boss" strolls near by I call out "Hi Joe" and wave. Not loudly as to be obnoxious, just enough so they hear me look over at me. Almost without exception they respond with a big smile and come over and chat a bit.

While they can't (and I'm quite sure don't) break rules, they sometimes have "backed up" my time if I forgot to submit my card and the dealer could vouch for me. And I'm pretty sure they rate me as high as they reasonably can when they can. It isn't such as casino budget breaker, because $15-$25 is about as high as I go on an initial bet. But at least I'm confident they'll pay attention and be fair with me.

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