Harrah's Resort Southern California Retaliates

Harrah's Resort Southern California also known as Harrah's Rincon cancelled my free play offers for September (worth about $80 per week) because I played sessions using only free play, or downloaded free play, without playing any actual cash. This was done despite that during the months in question -- in other sessions during the month -- I had more than $400,000 of coin-in recorded by Total Rewards.

It appears that the head of free play doesn't want players only to use free play -- and that you must also play with cash -- or your account will be targeted and free play will be cut off.

The most insulting part of this -- and my own host couldn't understand it -- was that $80 of weekly free play was cut off for a player (me) who had $400,000 of coin-in for the month. Where's the logic in that?

I'll answer my own question: there is no logic and it's absolutely stupid. But it shows just how small minded bean counters are.

This is a childish retaliation against a Seven Stars player who used free play when available and didn't open his own wallet on certain days. But it was a stupid retaliation because by cutting off $80 per week of free play, this Seven Stars player (me) has been insulted and alienated to the point that he won't return. Yes -- cutting off $80 of weekly free play just cost Rincon a player who on an average visit would put $50,000+ of coin-in on video poker.

Keep counting your beans.

They have a "head of free play"? Did you try to talk to that person?

So far only communication is via my host. I asked for the head of "mail offers" (whoever that is) to contact me and so far nothing.

The Casino is not a friend even though they seduce one into believing they are. They are a business and their real purpose is to make money just like any other business concern. Wise up and don't be a victim. I am no prude when it comes to gambling I just know ho it goes in dealing with these joints. Good Luck to you.

Glad too see that you have posted again LA.

That is really really poor marketing. SO where to now?

NEVER will I go back to Rincon -- even if they throw big offers to me to make up for this insult. Imagine -- Im a 7 Stars player who puts thru $400-thousand coin-in in a month and some manager is upset about $80 of free play that gets downloaded and used without additional cash.

I played at Bellagio a couple of weeks ago and they gave me three free nights, $600 dining credit per day, plus $2500 of free play. That got my attention.

Caesars Palace gives me $300.

Guess what?? LOL

You know Money, a prominent video poker writer recommends that you always play a little more than your actual free play in order to avoid wearing out your welcome. Maybe you should have listened.

Please read my original post again. I'd get $80 of free play each week but over a month I'd have $400 - thousand of coin-in.

Their bitch is that there might have been a day I used only the free play.

Somewhere Rob Singer is laughing

i like to vote with my feet and with my dollars. i agree with MoneyLA, don't go back to Rincon, at least not for a long time. if u r giving them that much action, they are foolish to insult and alienate you.