Had a good experience with Hertz, had economy car rented out of Reno with them, leaving Lake Tahoe a couple days later " July 4th" hit rock in road just exiting a corner , tire went flat, no problem for me to fit the spare on the car. Called Hertz, said bring car to Carson City to exchange, might have been a Sunday, anyways the 4th. They said they could send someone out to fix the flat, I said I can do it, Carson City location closed that day, Reno Airport Hertz open 24/7/365 I brought the car there, saving them a service call, they said how would you like to take this new Mustang back to Vegas and here's a 50% off your next rental with Hertz. A small inconvienence for me saved them a 2 hour service trip and I was returning the car anyways in Vegas, just had a nicer car to use for the rest of my trip.