Improved customer service

I stayed at RIO awhile back and had a nice large room, comfy seating are...big bathroom. The room could not have been more filthy and out of order. It was as though a family with small children were in there last. Candy smashed into the carpet..3 toys in the dirty tub. Trash everywhere. Basically it was never cleaned. I'd rather that then a had cleaning job.
They were bending over backwards to make it better. They gave me a nicer suite, $300 in food comps and a future stay with the same.

My Fremont stay last month was just fine.
I got the BEST customer service from the bell desk. Ask for Dave.
I forgot to fill out one of those survey forms,but he would have got a stellar review.
The casino staff,the room and the gaming were great.
No one I spoke to was "On the rag".
I spoke to 2 people staying at the Plaza,when I was in the Bier garden.
They both said that customer service was total CRAP,there.

Good customer service to me is good cocktail service: "Corona,no lime",over and over,again.
The Fremont and 4Q was the best,IMO.
Easy to get a comp,too.
Stayed there 7 times in the past 11 years.
I'll go there again,in October.

I'll have to check out the Fremont. The D plays crazy loud music and the people at Binion's left a lot to be desired. Binion's might have even made it onto our list.

The Fremont is the SMOKIEST casino,downtown. Great floor people and decent stickmen,too.
The BEST craps dealers are at the Downtown Grand,says Chilcoot.
Sometimes I need help with the free odds bet and place numbers,depending on how many Coronas I have rented.

People are always quick to complain, but I find you get a lot of mileage by complementing employees that do a good job.

Management needs to know about the good employees as well as the bad ones.

Not only do you make the employee's day, but I believe it makes their service to other customers that day exemplary.

Knock on wood, Caesars Palace customer service has been awesome for years now, always helpful and friendly, only complaint is drink service at times is slow, but the drinks are good.

I'll do Boyd's properties without hesitation.
I'll do MSS again, but The Fremont gets my play this October.
Screw The Plaza---too many bad reviews, lately.
Gimme my beers on a 1/2 hour rotating basis and I'm a happy gambler.
Harrah's was not so good in that respect but a good casino.
Some day,I won't be such a cheap-ass and book a high-end property.
P.S. : I tried my FIRST Mojito and.... HATED it.
I'll just do beer and I expect it to be comped.
At the bars,I'll just buy what ah wanna drink.
if I'm(Actively playing) at a bar top,
I do expect to be comped,EVERY time.
If I screw up w/ my free odds,I'll expect a correction,EVERY time.
The dealers and the players make it fun to gamble at the tables.
If you want a comp,ASK the pit people.
Never had an issue with any Boyd properties.
"Can I get a buffet comp? Sure, for how many?" Is the usual reply.
My last visit,the Pit person simply HANDED me a 5,000 point coupon for a freebie.
Craps was very good to me that night at The Fremont.
When a lady shooter made MONSTER place bet of mine ,I would shuffle over and whisper in her ear,"Thanks,honey!" Then shuffle back to my place at the table.
The dealers were happy to place the tips that I tossed to those on MY NUMBERS!(Well the come ,anyway).
4 and 10 are MY numbers.
I don't usually play the hard ways.
The Grand is my next stop for a fun craps session in October, guys.
I'm looking forward to an excellent game, indeed.
LET'S GAMBLE!
I'll be the old guy in the CAMO pants with a Corona in his right hand and a cigarette going in the lower rail ,chips arranged in a nice ,colorful pattern.
I'll go with the LADY shooters.
27 across will be fun.
"Thanks ,honey!"