Injured at Caesars Palace

It could go either way, depending. The videos are Alan's, not Caesars.
They may have their own videos. Was Alan paying attention, or looking at his cell phone or something while going through those doors? He said he didn't feel the door hitting his hand, didn't notice until he saw blood. Didn't seek immediate medical attention right away despite health risks. They could clobber him with his own evidence.

I'm just saying, again, the juice might not be worth the squeeze if he chose to file a claim or lawsuit.

One thing the healthcare industry has learned (some of them) is that when a patient is seriously injured through evident negligence, best risk management practices include fast interaction with the patient/family that includes providing information--what happened, what actions were taken to attend to the patient, why we think it happened, their rights regarding filing a tort claim, what is to happen next (surgery, rehab, etc.), how we will investigate the event/prevent it from happening again, contact numbers to call when they have further questions or concerns. AND, this interaction (and the contact numbers)comes from UPPER MANAGEMENT in addition to regular medical staff. Without this, patients/families are left upset, mad, fearful, suspicious, and more likely to sue for bigger dollars than if informed and treated compassionately right away.

I think Alan isn't as interested in getting money from Caesars as just some gosh darned expressions of care and concern. He is a long time player accustomed to high roller treatment. Couldn't his Host have alerted a casino manager or other higher-up to come by while he is playing, say "We heard you had an accident. How are you? Is there something I can do? Have you tried our new restaurant xxxx? Let me write you a comp. Here is my card. Call me if you need anything. So sorry that happened to you." Am I right, Alan?

Candy: I did get medical treatment immediately -- from Caesars' own paramedic or medical technician (whatever title is correct). The problems developed days later when it became clear that the wound was not healing and a secondary infection set it.

This was not a debilitating injury. But it ruined my weekend; it hurt; I lost a jacket that was covered with blood; I had Tommy Bahama loafers that were covered with blood; I had blue jeans that were covered with blood; I had to have a bandaged hand for nearly two weeks; it left a mark on my hand; and it caused me to have to go to doctors twice, get a tetanus shot, and have two rounds of antibiotics -- one for the initial injury and one for the secondary infection that set in about two weeks later. And the secondary infection was so painful I found it difficult to walk for two days.

However, with that said, the injury is now healed. There is a scar on my hand. And one day I'll get the blood out of Tommy Bahama loafers. But no one from Caesars has ever said "we're sorry" or "here's a comp for your trouble" or "let us reimburse you for your medical bills." Instead their third-party insurance adjustor said "sue us."

It's amazing just how little respect casinos have for customers in this modern day Las Vegas.

This is just incredible. ou are a 7* (not that it matters0 player who has a long history with CET. Any sign of compassion would have been nice, much less expected. But this is typical CET.

Their employees must be scared to death of losing their jobs. Management tends to throw their lower level employees under the bus. It is not exactly a friendly work environment.

Glad to hear that you have healed. Let us know if something else transpires.

Joy

I agree with someone's post pointing out that in today's litigious environment, if they give you money or comps, you could hire an attorney who would certainly argue that Caesars was admitting guilt when they gave you money. This leaves the casino in a pickle.................they're damned if they give you money, and their damned if they don't give you money.

I am at Caesars right now. When we checked in at the Diamond/Seven Star check-in yesterday they had an employee opening the door each time a customer approached. To clarify this was at the check-in and not the valet entrance.

I have never seen a person manning this door before. It may just be a coincidence since there is a Seven Star event going on right now. They also had huge cookies with the Caesars logo on them and complimentary Champagne (Sparkling Wine).

The sparkling wine is standard in the Seven Stars / Diamond check-in on THURSDAYS. It is not a special thing for this weekend's Seven Stars event.

Sometimes there is someone at the Seven Stars / Diamond door because it is a heavy door and difficult to open if you have luggage going into the room/area.

To clarify, we checked in yesterday (Wednesday) so maybe the sparkling wine was there due to the event??

Could be. Imagine that! Caesars doing something nice.

New development: I got a response from Caesars to the long letter I sent to Total Rewards. I asked Total Rewards to forward the letter to Gary Selesner, the president of Caesars. The reponse from Caesars was simple. The Caesars rep said they can't talk to me because I am represented by an attorney.

Since it was never my intention to sue Caesars, I immediately had my attorney email the rep to say they are no longer representing me and if they have something to say they should discuss it with me directly.

I also replied to the Caesars rep saying I am no longer being represented by an attorney and it's just between Caesars and me.

This all happened Thursday, August 25th around mid-day.

Let's see what happens now.