MGM Players Club complaint letter

Since when is it the companies fault (any company), when they offer a good promotion, and people line up for it??

It is so painfully obvious that there are some MAJOR parts of this guys story missing. Mainly the parts between the question "Why is this line so long?" and the "I'll have security escort your fuckin ass out of here"

Based on this gentlemens demeanor so far and his over reaction to opinions (which he asked for to begin with) it is obvious that he has anger management issues, and is very quick to fly off the handle, call people homos, insult southerners...etc...etc..

No conversation ever goes from "Why is the line so long" to getting security involved unless this guy really stepped over the line with this poor manager guy, which I can almost guarantee that it did.

Thats fine if you still want to believe that it went down the way he said...common sense would tell you otherwise.

Enjoy the free buffet.

--Rizzo

I thought he hasn't told us what the response exactly was yet?

You're not often wrong, but you are wrong here. I do get this from some casino employees. If I'm critical of their job performance, they go straight for the power trip. It depends on how their day is going, I suppose, but it's inappropriate, and stupid. There's a psychological explanation, like they have inferiority complexes and think anyone who is critical is saying "you are inferior to me," or something like that. They don't respond rationally to criticism.

While I agree that there are some people that absolutley do not belong in a customer service position, based on their work ethic, and attitude, this can be said about any place of business, anywhere in the world.

We forget that people are human, and nobody likes getting talked down to, and most can spot an asshole coming a mile away, and they try to prepare for it, but aren't always successful.

Is that sufficient reason for you to get them all riled up to the point, where they will, get so flustered with you and say something that they might regret?

Just so you can try to get something for free??

As I said before, and I'll say again....if you get BAD service, then you need to complain. Being at the end of a long line is not considered getting bad service.

--Rizzo

I disagree that a "long line" isn't bad service. The long line is likely not the fault of the employee handling the front of the line, however. The casino should find a solution to wasting the customer's time, however.

The employee in question here, if accurately portrayed, should get a black mark on this record for not handling things well. If this has happened numberous times in the past, they should fire the guy.

Bad attitudes are way too common within the Vegas service industries.

Too bad we can't read the employee's side of this.

This employee may have been following some sort of corporate policy that is written to cover all possible situations, yet none specifically, calling for the employee to make the correct judgement.

If corporate policies, sales contracts, etc. were enforced one hundred percent, across the board, I know of at least one industry where companies would have no employees or customers. It's in the fine print, policies and procedures, and it's all a bunch of crap, allowing for selective enforcement and allowing for a "legal", defensible means to terminate, discriminate, and try to circumvent laws.

Anyway, that's why it's important to have employess who act in the best interest of the company and the customer, and personally stay out of it, and who are not quick to use a flawed policy to serve their own interests, which is what sounds like, may have occurred here.

Will the employee, or former employee, please come forward...................

Has anyone ever heard of the saying good things come to those that wait?

Wonder what happened with the reply he said he was going to post. He said two days ago he was going to post it.

He must be writing a letter complaining about having to stand in a long line at the bank.

Whenever I think life is moving too fast, I go to the Post Office.

Maybe he decided to share it only with the many folks who took the time to PM him their support. You know, the ones that were afraid to publicly support him. Perhaps that will teach you not to be such Negative Nancies in the future.

What perplexes me the most about this whole scenario is that the original poster is not taking any accountability for his own actions. It appears to me that he can not comprehend that he contributed to the situation, escalating it the way it did. He flew off the handle after the player’s club manager refused to give him the pick 6 tickets after closing time (emphasis on closed) and stated that the player’s club sucked and he’d never be back again. I see no problem in asking to make an exception but if denied there is no reason to get all fired up about it. Any mature adult with some common sense would have just chalked it up (you win some and you lose some, but you can’t win ‘em all the time) and returned the following day without having to resort to verbally attacking the manager. The manager was just doing his job.
I also acknowledge that the player’s club manager is also to blame. The player’s club manager should not have made the “smart remark,” nor should he have said he would make it easy by calling security to kick out the guy.
I refuse to enable and promote bad behavior in people. For those of you congratulating the guy and thereby perpetuating his bad behavior, shame on you (LOL). You’re confusing the poor lad. And lastly, no matter what MGM gave the guy, it does not justify his behavior (even though he may believe it does). It is beyond me why any of this is so difficult to understand.