Please post if you get anywhere with the letter. I found out along time ago, I never had any luck with letters,,,after you leave,,,most places (casinos, travel agents, airlines, hotels, all inclusives) don't give a rats ass about you if you're not there any more. Your letter goes in with a pile of "other letters", and as important as you think you are,,,you're really not. As hard as it is, I've learned to deal with the situation at the time I've gotten screwed,,,and always ask for more than is reasonable, and negotiate it to something I can live with. You have to be patient, and calm, but not budge until they do "something".
Once I paid 6K for me and the mrs for a 7 day all inclusive at Sandals in the Bahamas. Of course, when we get there, the room we booked was NOT the room we got. So back to the front desk at 10 pm and long story short,,,we were moved to their top suite with butler service, and must have gotten on "the 'kiss their butt'" list, because the rest of the stay was perfect.
When I get screwed with bad customer service, I politely push to talk to someone "who can make it right". If I know I'm not talking with that person, I say something like "I'm sure you will be able to help me, and have a large say in this matter, but could we please escalate this now?" That let's that person off the hook, and get's them on your side. Then, ask questions like "How would you feel if you were me? What would you do if you were in my situation? I can understand the economy, and it must be hard working under the pressure you have, but there must be something of "value" you can offer in return? I know it sounds a little "hokey", but it works! Personalizing it at the scene of the crime, so to speak, works for me.
Just my thoughts, based on some bad customer experiences and some great outcomes.
Once I paid 6K for me and the mrs for a 7 day all inclusive at Sandals in the Bahamas. Of course, when we get there, the room we booked was NOT the room we got. So back to the front desk at 10 pm and long story short,,,we were moved to their top suite with butler service, and must have gotten on "the 'kiss their butt'" list, because the rest of the stay was perfect.
When I get screwed with bad customer service, I politely push to talk to someone "who can make it right". If I know I'm not talking with that person, I say something like "I'm sure you will be able to help me, and have a large say in this matter, but could we please escalate this now?" That let's that person off the hook, and get's them on your side. Then, ask questions like "How would you feel if you were me? What would you do if you were in my situation? I can understand the economy, and it must be hard working under the pressure you have, but there must be something of "value" you can offer in return? I know it sounds a little "hokey", but it works! Personalizing it at the scene of the crime, so to speak, works for me.
Just my thoughts, based on some bad customer experiences and some great outcomes.
