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MGM Players Club complaint letter

rhousedj
rhousedj
Jun 30, 2009
5:30am
Block User
Quote
Originally posted by: suecasey
Excellent post, Rizzo! Thank you.


Typical response since Sue works for a casino.....
rhousedj
rhousedj
Jun 30, 2009
5:35am
Block User
Quote
Originally posted by: aerojommel
I have worked with the public for many years. It is interesting to see the two side's of this and their opposite points of view. Here's what I share with every individual that I manage in a customer service position...
"People will tell you the customer is always right. That is incorrect. No one is always right. But our customers do have the right to be "wrong with dignity"."

By rhousedj's original account, the supervisor handled this situation perfectly. Perfectly wrong. They should have nicely explained the situation and alleviated the tension. Instead, they made the decision to take it personally and piss you off. Your letter was written well and I hope you get your comps back.



Thanks for your positive response it's much appreciated!
curtis39
curtis39
Jun 30, 2009
5:37am
Block User
I don't know how she manages to hold a job- she's never off this website!
rhousedj
rhousedj
Jun 30, 2009
5:38am
Block User
Quote
Originally posted by: curtis39
I'm totally on your side Brad. Furthermore I think there are posters here who clearly worship at the alter of the big casino companies. To them, criticizing an MGM property or a Harrah's property or even a Station property is heresy. They all think YOU could have done something different- well excuse me but as the customer you either get treated right or you move on to a different place. If I felt truly dissed by MGM, I would avoid every one of their casinos- you don't owe them anything!


Thanks Curtis,

I feel that half the people on this forum think they work for a casino. Maybe they should keep watching the mail for their two cents check! Thanks for your positive feedback.

rhousedj
rhousedj
Jun 30, 2009
5:40am
Block User
Quote
Originally posted by: curtis39
I don't know how she manages to hold a job- she's never off this website!


OMG!! I busted out laughing so hard everyone around me was wondering why. I second that... be careful though she might have us blocked from the forums.
VegasFire
VegasFire
Jun 30, 2009
6:22am
Block User
Quote
Originally posted by: Blade


They went out of business.
alanleroy
alanleroy
Jun 30, 2009
6:58am
Block User
Quote
Originally posted by: FrankieRizzo

This country needs folks like that...who else is going to cook your fuckin double cheese burger, or make your stupid coffee for you?

Wait a minute. I thought that's why we had illegal aliens.
billryan
billryan
Jun 30, 2009
7:08am
Block User
Quote
Originally posted by: curtis39
I'm totally on your side Brad. Furthermore I think there are posters here who clearly worship at the alter of the big casino companies. To them, criticizing an MGM property or a Harrah's property or even a Station property is heresy. They all think YOU could have done something different- well excuse me but as the customer you either get treated right or you move on to a different place. If I felt truly dissed by MGM, I would avoid every one of their casinos- you don't owe them anything!



How does this square with wanting his comps back?
I hate your casino, your employees all suck, I'll never patronize you again, but could I please have my comps returned to my account?

aerojommel
aerojommel
Jun 30, 2009
7:36am
Block User
Quote
Originally posted by: billryan
Quote
Originally posted by: curtis39
I'm totally on your side Brad. Furthermore I think there are posters here who clearly worship at the alter of the big casino companies. To them, criticizing an MGM property or a Harrah's property or even a Station property is heresy. They all think YOU could have done something different- well excuse me but as the customer you either get treated right or you move on to a different place. If I felt truly dissed by MGM, I would avoid every one of their casinos- you don't owe them anything!



How does this square with wanting his comps back?
I hate your casino, your employees all suck, I'll never patronize you again, but could I please have my comps returned to my account?


If you ran a lemonade stand to support yourself financially, would you only take care of the nice customers? No. You have to grit your teeth and realize that there are many places the surly customer can go for their lemonade. Take care of ALL of your customers or lose them. Now excuse me while I attempt to make lemons into lemonade before it rains in the northeast again. Opps. Too late.
knagl
knagl
Jun 30, 2009
7:40am
Block User
Quote
Originally posted by: VegasFire
They went out of business.

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