The first time, we called and it was done. Pick up at will call.
The second time, you must book online, which also meant logging on in some weird way. That became a nightmare and was like 4 hours of calls and email. In the end, they had two accounts in our name. Then you had to redeem online separately and then call to get your seats together. Then you had to go to the counter and get your voucher and then take your voucher to the box office. And none of these phone calls were picked up within a reasonable amount of time and the old, hold and then transfer. We were not pleased.
The second time, you must book online, which also meant logging on in some weird way. That became a nightmare and was like 4 hours of calls and email. In the end, they had two accounts in our name. Then you had to redeem online separately and then call to get your seats together. Then you had to go to the counter and get your voucher and then take your voucher to the box office. And none of these phone calls were picked up within a reasonable amount of time and the old, hold and then transfer. We were not pleased.