Quote
Originally posted by: markdonaldson
Try: RWUW5 at Dollar. Join Dollar Express to bypass the counter and skip the insurance sales pitch. Go down the stairs on the left, find your name and the stall your car is in on the screen. Jump in and drive away.
I'm sure that's been your experience with Dollar Express and that's been mine up until my last two trips to Las Vegas:
September 2014:
I went directly to the parking garage to the Dollar kiosk (which is now shared with Thrifty). About eight people were waiting in line. To the right was an open walkway and an employee there told me if I had a Dollar Express reservation to just pick any car in the car size reserved. I loaded our bags into the car we chose only to discover there was no key or key FOB in it. So I removed the bags and picked another car only to find that all doors were locked. I asked a different employee walking by for help and she asked to see my paperwork. I had only the reservation confirmation paper work I had printed at home. She said I would have to go back to the kiosk to get my paperwork. The line was still about eight people long and I was upset that I had just wasted 15 minutes and was back at the end of a long line again where I started.
While in line, a different employee walked by and I told her the story and she said I needed to get out of the kiosk line and check the electronic screen to the left of the kiosk and find my name and there would be an assigned car in an assigned space number and my paperwork would be in the car. I got out of line and checked out the electronic screen, and finally found my name, but all that was displayed next to it was TBD (to be determined). In the meantime, two more people took my place in the kiosk line and the line was about nine people long. Now I was steaming angry.
A few minutes later another employee walks by and I tell him about my misadventures and he takes it upon himself to go into the kiosk and get my paperwork and walks me to the row of full size cars. He says I can take any one of them. I tell him I wanted the silver Altima, but there is no key inside. He says that is impossible. So he looks inside and can’t find the key. He apologizes and says I can take one of the other two Altimas. I said I wanted the charcoal color one, but it is locked. He says that’s impossible, but checks it and it is locked and inaccessible. I look over at the remaining Altima that was horsesh-t brown and tell him I’d take it if I can get it started. Lo and behold it was not locked; the key was in it; and I started it. We load the car and head to the exit gate booths. Here we find two lines of cars with about eight cars in each line waiting to get through the car checkout/exit gate booths.
After about another 15 minutes we are about two cars from the booth. It is much brighter here than the area where I picked out the car, so I decide to do a walk-around the car to check for any damages. I notice the sides of the rear bumper are severely chipped and scratched with missing paint and on the passenger door an area about the size of a golf ball has a large ding and missing paint.
Upon finally making it to the car check-out booth gate I tell the agent about the damage and ask her to note it on the paperwork. She says she doesn't do that here and that I would have to pull the car back into the car pick-up area where I got it and find an employee there and have him do it there. I said if I do that I would then have to go back to the end of the eight car queue and wait in line again to get out. She simply answers: "Yes sir". I refused to leave and wanted her to look at the damage and note it. After words were exchanged, she leaves me and waves the car behind me to the left side of her booth and begins to check him out. I tell her I want a supervisor, but she seems to ignore me. Finally another employee walks by and I tell him I want a supervisor. She hears me tell him and he agrees to go get one. Upon hearing this, before finishing up with the other customer, she walks back over to me and says to me, write the damage on the back of the paperwork, which I do. She then decides to process the paperwork and initials my comments and dates it and completes the paperwork, and says to me: "You’re all set to go". What a clusterf... Dollar Express was on this day.
October 2015
I had rented a mid-size SUV via Dollar Express for the week. At the Dollar Express booth about 10 parties were waiting for cars as only compacts were available. After about a half hour wait other cars began to show up and finally about an hour later I was informed I could take a “full size” Nissan Altima but no SUVs would be available for the foreseeable future. They were disorganized and totally unapologetic about the situation. A similar but different semi-horror show occurred the last trip at McCarran Dollar Express booth. Dollar “Express” my ass!
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