slot machine malfunction question

Question: When a slot machine malfunctions do you get the credits back or do you lose it? Once while playing a $1 WOF machine (2 credit max), twice while playing it the machine would malfunction and freeze. The slot tech would open up the machine and unfreeze the machine but refused to add the credits back onto the machine. Was I supposed to get the credits added back or do I lose the credits due to the malfunction?

I don't think they would pay you for any wins during a malfunction but conversely they should put the credits back on for you then also. I am curious as to why they wouldn't.

Yes I brought up that fact with the slot attendant that malfunctions voids all pays and if I won something they wouldn't have had paid me as well but I tried to reason with him to add the credits back but he would shake his head and walk away after resetting my machine. The end result was that I cashed out and played something else.

I wonder if the slot tech even has the ability to change the credit on the machine.

Depends on at what point the machine froze up.

Say you hit the spin button (costing you $2), the reels spun around and produced no winnings, then froze when you tried to spin again, there would be no reason to credit you back your $2 since. You were able to complete the spin.

Likewise, if in the same scenario, $2 spin, say you got bars across for $5, then it froze when you tried to spin again, you should have seen the $5 added to your credits. But again there would be no reason to credit your $2 back. You were able to complete the spin.

Now, if you hit the spin button, no spin occurred, and the credit meter showed "Played 2 coins", in a reputable place the tech checks this out, calls a supervisor over who can make the call, and hands you $2 in coin or bills (but it might take a while for all that to be done). Depends on the level of employee whether the first person on the scene can make all that happen quickly.

I believe as Cowboy said that a slot attendant would not be able to adjust credits on the machine itself.

You were right to get the heck away from that machine. They should have put it out of commission until it could be competently repaired.

You might have called over a supervisor to review it and perhaps get your $2 back.

The "malfunction voids all pays" is really to prevent paying out in the case of player trickery, alterations of machines, etc. that used to be fairly easy to do years ago. Again, reputable places would not quibble over $2 and would pay you back what you had put in if the play/spin did not occur.

Normally will see "All malfunctions voids all pays and plays" printed somewhere on the machine. So the casino has an "out" if needed, but normally they just hit it with a hammer to keep the customer happy.

This occurred at the California hotel & casino at downtown Las Vegas. I had started with $80 in credits playing the 2 credit max. At 74 credits I had pressed the "max play" button, saw the credit meter drop to 72 credits then the first reel landed on a symbol, the second reel landed on an empty space, and then the lights on the machine turned off while the third reel spun very slowly without stopping. That third wheel would continually keep spinning slowly without stopping and the candle light on top of the machine would automatically activate indicating that "servicing" was needed. The first time the slot attendant reset my machine by opening up the machine and doing whatever needed to be done, it didn't really cross my mind that the credits should be added back so when he closed my machine and wished me luck I continued playing. At 48 credits I had pressed the "max play" button, saw the meter drop to 46 credits and the machine did the same malfunction. The same slot attendant came again to open up my machine to unfreeze the malfunction. He then informed me that this particular machine malfunctions often. This is when it dawned on me to ask about getting refunded to 2 credits back where upon he just shook his head and walked away.

If I ran the place I would give you $4, $2 for each spin that malfunctioned and didn't allow you a fair shot at a paying outcome.

In fact, I question the actual definition of "voids all pays and plays." In this case your PLAY was not able to be completed, and no PAY was possible due to the rolling third reel.

Too bad that stupid slot tech didn't properly respond to your question by calling a supervisor. He didn't have the authority to tell you no and walk away.

YEP!
Ask for a supervisor and he/she will "comp" you your credits. Simple.
Unhappy gamblers don't make money for the casino....at all.
Yeah,the power went out during a VP session.
You are STUCK there until the power comes back on.
"Cocktails,please!"

They need happy customers and don't be afraid to challenge a slot attendant's ruling.
No swearing,please.

I was in Mississippi once playing an electronic table game. The table went nuts and notified everyone that a bad beat jackpot had been hit. The casino claimed that no under traditional poker rules this isn't a bad beat jackpot because both hole cards weren't in play. The gaming commission was called and they shut down the tables. A few weeks later I got something in the mail from the gaming commission wanting me to state what my theory was as to why the casino should have to pay as they were now saying it was a machine error and they didn't have to pay.

I pointed out in my reply that there was no error, and that the machine was intentionally programmed to pay off using non traditional poker rules. That it was a case of the casino not understanding how the machine was programmed not an error in how the machine worked. I got a nice check in the mail a few months later.