"As social media usage surges, the [a survey conducted by VitalSmarts] found so has incivility with 78 percent of 2,698 people reporting an increase in rudeness online with people having no qualms about being less polite virtually than in person."
Rudeness? Online? Duh???
"[Joseph Grenny of VitalSmarts] said three rules that could improve conversations online were to avoid monologues, replace lazy, judgmental words, and cut personal attacks particularly when emotions were high."
Ref: NYDailyNews
