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Originally posted by: erininsd
I didn't realize SW charged if you were a no-show. I was just telling my husband if you don't show up, they will give you the credit for future flights.
That used to be the case, not so very long ago. But they fixed that...must cancel 10 minutes prior or you lose your money or points.
Their old system was too generous to last forever.
One good thing to know (not new), if SWA knows that a flight will be delayed (30 minutes or more?), you can re-book for any other SWA flight that day (or within 24 hours?) at the same cost, in other words no additional cost for re-booking. I haven't done it, but I believe that SWA notifies of delays by whatever method you selected (e-mail, cell phone, etc.), and you'd have the opportunity to re-book. I didn't know about that until someone told me. I've never actually received a notification of delay (prior to getting to the airport!). I suppose if you are at the airport and they announce a delay, you could change to a later flight if you wanted to, and hop a cab back to the casino!
