Venetian/Palazzo RESCINDING offers that have already been booked!!!

This is a hot topic on my board and I think you guys should know about this too. Those of us who frequent Las Vegas boards know that Venetian/Palazzo have tightened up their comps. I have been a regular guest and player at their properties for 2 years and now have no offers in my Grazie box. They are obviously within their rights to do whatever they want with their comping process....but listen to DShort's story.






In regards to Mr. Adelson's comments re no more comps....here is our little story. Booked an offer from these props back in Sept. for 3 nights over this coming weekend, Super Bowl weekend staying in the Palazzo where we have always stayed. About a month ago received notification they were moving us to the Venetian and kicked up a bit of a fuss and got us moved back to the Palazzo.
Last week another notification that they were moving us to the Venetian and this time there was no moving back. Okay, I'm cool with that, lets try the Venetian out. This week, on Tuesday we had a phone call from the Venetian/Palazzo props who left a message and asked us to call back and speak with shift manager. Okay, this can't be good news. We, as in the Palazzo/Venetian are cancelling your offer, we have the right to do this and we are "offering" you rooms at the casino rate. She wasn't even polite about it. I was so stunned and then pissed, not that they don't have the right to do this, (they do, read the fine print) but that they waited until 60 hours of our arrival from Toronto (so airline tics long ago booked) so that basically we would have no other option now would we than to accept their "casino rate" offer. This is Mr. Adelson's way of raising "extra cash", I sort of call it extortion.

I/we are happy to report that we covered our position very well and we double booked long ago. Another prop that we frequent offered us the whole enchalada for the weekend Super Bowl parties, comp rooms, etc.etc. so we took great delight when in calling back we could basically cancel those "casino rate" rooms and tell them to go stuff themselves! Mr. Adleson thinks he has the advantage because this weekend is what you might call a double whammy weekend, its Super Bowl a prime weekend on its own but its also Chinese New Year (yesterday actually). So while his numbers may be good for this weekend and just look how he's making all that extra cash, he sure is going a long way to piss al ot of players who frequent these props off. I happen to be one of those that really liked to play in the Palazzo especially.....but do I have such a warm and fuzzy about the place now? I don't think so........




Talk about BAD public relations!

Tightening your comps is one thing...but to RESCIND an offer that was already booked so soon before the trip date???

In my opinion this is JUST TERRIBLE.

I am heading to Vegas next month. Normally I would be doing some gambling at V/P.

I won't be this time.

That sucks!!!

Why rescind a room that has been booked so far in advance? I would of just cut off the comps effective on a certain date. No new ones.

Warn anyone you know who has a room booked there.
That comped room may not be comped.

The Vegas, as we once knew it, is seriously swirling the bowl. Make room for the bean counters and their corporate mentality. Soon they will start eating their own young.

They will end up paying for it in the end. If your a member of trip advisor, I'd make a nice post there as well.

Just saying.......Not to stir up anything or be a pain.

I think that's a helluva thing to do to someone who already had plane reservations so far in advance. To give them such short notice is a sin.

Their parent company just reported earnings that missed the mark substantially. I doubt its a coincidence that they are rescinding offers. They are now scrambling to accumulate lost revenue - and probably losing lots of customers in the process.

Corporate CEO's damaging the long term health of their company to plug up short term holes in the accounting books..... Thats not unique to the casino industry - thats been a trend in corporate Ameirca for the last 2 decades. And our system rewards them for it.

In the big picture they will end up really screwing themselves. The people that book those comp rooms do the gambling at those properites. I bet they end up rethinking it and and making offers again but those once loyal patrons will already have taken their gambling money elsewhere.

The model for decades has been cheap rooms, cheap food to get gamblers to the middle of the desert to gamble. It is a good psychological model. People drop lots of money but are happy to get some love from the casino. No love from the casinos and people can stay home and gamble in many places in the US today. People want a "home" in the desert. They figure they'll lose their money but they want some VIP treatment.

This is a bad move by Venetian. It's one thing to cut people off but to cancel their comp is just dirty.

I am sorry to say this but I am skeptical of this story... Not you blonde but the poster you quoted. There are several red flags. The first is that they doubled booked a long time ago. Why would they double book? Did they expect trouble? Perhaps they abused the comp system and were not entitled to the comped rooms? Super weekend is one of the busiest in vegas and it wouldn't surprise me if management could not extend extra comps to someone who really didn't deserve them. Had they not double booked I would not have these suspicions. Sorry and I hope I'm wrong.