Vegas Free-for-All - Venetian/Palazzo RESCINDING offers that have already been booked!!!

Venetian/Palazzo RESCINDING offers that have already been booked!!!

MoneyLA

Feb 9, 2011
9:44am

Ya know, you could go to the attorney general and complain that this was a bait and switch tactic, and that might actually hold some ground.

GreenSideUp

Feb 9, 2011
9:56am

Block User

Karen, I'm very happy you were able to get Caesars on such short notice......effuuu V/P.
As for feeling sorry for the grief the hosts are getting, surely they knew this comp wouldn't be honored days, if not weeks ago, and yet they give Karen 24 hours notice....but still want to SELL her a room!!! A big effuuu to her host too. I see no genuine excuse here, just horrible player/customer service.

KarenTN

Feb 9, 2011
9:57am

Block User

Quote

Originally posted by: malibber
I believe there could be an estopple issues because of the lateness of the cancelation. Damages would potentially be cost of replacement accommodations and any other thing they offered you to induce you to take the trip, and that you relied upon receiving when booking your trip. Generally speaking pain and suffering would not be available in this type of case.
If you just want emotional satisfaction you could try filing free complaints at:
https://ag.state.nv.us/org/bcp/bcp.htm
https://www.ftccomplaintassistant.gov/

Quote
Originally posted by: KarenTN
Quote
Originally posted by: malibber
Sue them

Quote
Originally posted by: KarenTN
again, I don't have any problem with V/P cutting back on the comps, but to 1) contact me and offer the comp after all of the offers disappeared and then 2) rescind the comp 24 hours before my arrival is a total bitch move.

what, exactly are my damages? or would I just go for some sort of pain and suffering judgement?

well, since my replacement accommodations cost $0.00, and there were no other incentives to take the trip, I guess I don't have a case, do I?

Maybe i am just not litigious enough

malibber

Feb 9, 2011
10:07am

Block User

I believe you are correct in your assessment, but for others that don’t have the same no cost replacement options it might be in their interest to explore the idea further. If you believe it was wrong for them to revoke the offer at the last minute file a consumer complaint with the appropriate agency. If they get enough similar complaints they will investigate, which will do more to advance the issue than simply complaining about it on a chat board.

Quote

Originally posted by: KarenTN

Quote
Originally posted by: malibber
I believe there could be an estopple issues because of the lateness of the cancelation. Damages would potentially be cost of replacement accommodations and any other thing they offered you to induce you to take the trip, and that you relied upon receiving when booking your trip. Generally speaking pain and suffering would not be available in this type of case.
If you just want emotional satisfaction you could try filing free complaints at:
https://ag.state.nv.us/org/bcp/bcp.htm
https://www.ftccomplaintassistant.gov/

Quote
Originally posted by: KarenTN
Quote
Originally posted by: malibber
Sue them

Quote
Originally posted by: KarenTN
again, I don't have any problem with V/P cutting back on the comps, but to 1) contact me and offer the comp after all of the offers disappeared and then 2) rescind the comp 24 hours before my arrival is a total bitch move.

what, exactly are my damages? or would I just go for some sort of pain and suffering judgement?

well, since my replacement accommodations cost $0.00, and there were no other incentives to take the trip, I guess I don't have a case, do I?

Maybe i am just not litigious enough

Lisa

Feb 9, 2011
10:11am

Block User

Karen wasn't double booked. She booked Caesars after V/P canceled her reservation.
If I understand correctly, a host contacted her and offered the comp.

I seriously do not understand how canceling comped rooms at the last minute is good for business. I understand if a company wants to go in a different direction and does not offer new comps. Canceling at the last minute is just wrong!

RoadTrip

Feb 9, 2011
10:14am

Block User

Quote

Originally posted by: KarenTN

Quote
Originally posted by: malibber
I believe there could be an estopple issues because of the lateness of the cancelation. Damages would potentially be cost of replacement accommodations and any other thing they offered you to induce you to take the trip, and that you relied upon receiving when booking your trip. Generally speaking pain and suffering would not be available in this type of case.
If you just want emotional satisfaction you could try filing free complaints at:
https://ag.state.nv.us/org/bcp/bcp.htm
https://www.ftccomplaintassistant.gov/

Quote
Originally posted by: KarenTN
Quote
Originally posted by: malibber
Sue them

Quote
Originally posted by: KarenTN
again, I don't have any problem with V/P cutting back on the comps, but to 1) contact me and offer the comp after all of the offers disappeared and then 2) rescind the comp 24 hours before my arrival is a total bitch move.

what, exactly are my damages? or would I just go for some sort of pain and suffering judgement?

well, since my replacement accommodations cost $0.00, and there were no other incentives to take the trip, I guess I don't have a case, do I?

Maybe i am just not litigious enough

Actually, Money may have something there with a complaint about Bait & Switch to the AG within 24 hours.

Additionally, any "complaint", or litigious action would have some "nuisance" value, and cost the V/P something to have their people respond, etc. Also, if you got truly upset, and decided to file a civil action, even in small claims court, you may be able to get some damages for suffering.... the emotional wear and tear, the stress, the time finding another suitable place to stay, etc.

As a corporation, they would probably have to have an attorney "answer" any and everything, so they'd still be shelling out more than a comp room may have cost.

And since they telephoned you, it may be possible that the 'damages' could be filed in your home state! That alone could get expensive, having a Vegas lawyer have to appear, etc.

And you might even be able to find a law firm, since this could have the ability to swell into some sort of class action.

Payback could be a "bitch". ( named Karen TN)

The details of their offering you the comp after they started eliminating them, etc etc may make you the perfect person to gain from their miscreant behavior.

Worth looking into anyway.

The "Bait & Switch" sounds like a real winner based on the details you've provided.

Please look into it.

alanleroy

Feb 9, 2011
10:26am

Block User

Quote

Originally posted by: MoneyLA
I am sorry to say this but I am skeptical of this story... Not you blonde but the poster you quoted. There are several red flags. The first is that they doubled booked a long time ago. Why would they double book? Did they expect trouble? Perhaps they abused the comp system and were not entitled to the comped rooms? Super weekend is one of the busiest in vegas and it wouldn't surprise me if management could not extend extra comps to someone who really didn't deserve them. Had they not double booked I would not have these suspicions. Sorry and I hope I'm wrong.

I guess we can now say you were wrong. Karen wasn't double booked, she didn't expect trouble since she confirmed her comp, she wasn't abusing the comp system and it's not Super Bowl weekend.

And yes Anthony Curtis should be in front of this one....after all this is the Las Vegas Advisor.

Toomany10pins

Feb 9, 2011
10:28am

Block User

Quote

Originally posted by: fedomalley
Wouldn't you like to be a fly on the wall at V/P right now?

Their marketing department and hosts are clearly going to take the heat for this....all due to a stupid owner who is trying to impress some investment analysts.

People are getting rooms there via Priceline for $130-150/nt. Good luck covering your nut with room rentals and food.

Steve Wynn must be pissing himself reading what a bone head move this guy made. To have the CEO come out and in essence say that we don't want your business to the major segment of his market is a major faux pas.

A point was made that rings very true....if they did it to you once, they can just as easily do it to you again. It's a low class move to rescind offers after they've been made. There is a certain level of trust when you make a reservation and for them to change the rules after the fact is just plain unethical.

I'm looking forward to using my ACG coupon there for $25 in free play, running it through and hitting the door....that's assuming that they'll still be honoring that. The bad publicity is going to be ugly....couldn't happen to a more deserving guy.

Dan

CEO's think they are invincible right now.

KarenTN

Feb 9, 2011
10:28am

Block User

hmmmmm, that is an intereting thought.

I believe all of the offers that people were seeing disappeared around November?

My timeline:

12/21 received an email "I'd like to introduce myself as your player development rep and invite you to stay with us blah blah blah. I thik I also got a phone call the same night

1/4 I email with my dates and get a reply "I can set you up with a comped suite at either property"

around 2/1 I get a letter saying my credit app had been procesed and approved for $2500. that kind of irritated me, because I got my credit line way back in 2008 and they had no reason to run my credit again

2/4 I call him and he confirms my reservation and that it is comped

2/9 he calls and tells me I won't be comped

suecasey

Feb 9, 2011
10:37am

Block User

Wow, that really sucks, Karen. I'm glad you at least had Caesars to fall back on. Have a good trip!

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