Venetian/Palazzo RESCINDING offers that have already been booked!!!

And this story just keeps getting MORE incredible all the time.

I would give a lot to know just how many people have been given or are about to be given the shaft.

Uh Oh! The potentially "bad" news:

The LVRJ news article, dated Feb 5, 2010, was the interview with SA where comps were being "changed", etc.

The possible good news:

IF the emails do not contain the terms and conditions, the disclaimers, and you did not receive any "disclaimers" etc, and if you could "prove" you spoke with him 2/4 and their were no terms and conditions, than his waiting until 2/9 when the "news" was released on 2/5, and your credit line approved, would certainly enhance any "bait & switch" claims, and/or civil action your brought.

If it was me, I'd be making as many complaints to "authorities", I'd send them a letter and invoice for time spent, demand additional compensation for stress, etc, file claims with the Attorney General for Bait and Switch, the Better Business Bureau, the Consumer Protection Agency, The Tourist Development Folks in Nevada, the NGC, and any other government agency I could think of.

If V/P is pet friendly, I'd even file a complaint with PETA and and ASPCA. (My pet was traumatized, had to go to a kennel!) I'd file complaints and letters of indignation with anyone and everyone, every travel site, and I'd be speaking to lawyers, etc. I'd possibly even waste a few bucks and sue them in small claims court in my home state, since they telephoned you at home, and invited you from your home, the incident originated in your home state.

I would become their biggest nuisance. Of course, they would be welcome to settle with me.

BUT first things first....

Use all your points and comps on your card when you visit.... Get cash back, buy stuff, whatever you need to do to "empty" your account.

Than find your "host" and raise hell, preferably in public. See what you can get from him without implying that your are "settling". Take what you can get.

Than, when you get home, "F'em".

Like I said, you could cause them some difficulties for some of your time.

:::shrug:::

it's been over a year since I played there. My account is already 'empty'.

The email I received from my host offering the comp and the reservation confirmation email I received contained no fine print.

I have no intention of suing anyone. I think people in this country are too quick to yell 'lawsuit' every time they are offended or inconvenienced. I think the court's time should be concentrated on more deserving lawsuits, like my friend's mother in law who had a massive stroke because the doctor put her pacemaker in wrong.

Amen Karen.

Karen, you are making a wise decision. Take a look at the V/P website and see if there are disclaimers on there. Every printed offer I get in the mail has a disclaimer with fine print that also mentions conditions on the casino website.

and yes, the courts should be left to serious matters.

on the other hand, a complaint to the Attorney General is outside of the court system (at first) and for those of you who really feel wronged, you might take that route. though I doubt it will stand up because casinos can change their offers.

if you wanted to sue in small claims, you can try that. but here in the LA area the filing fee is $30 plus the charge for service. and Im not sure if you have to sue in Vegas or in your own town???

again, not planning on suing anyone. the idea of suing is ridiculous. I am only out about 3 minutes of my time and a temporary spike in blood pressure

I am sure they reserve the right to withdraw offers and I am sure that statement is buried somewhere in the Club Grazie site.. But I did not book from an offer on their website. The hosts email offering the comp and the emailed reservation confirmation contained no fine print.

the most I am going to do would be something like complain with the Better Business Bureau or similar. now I need to find another backup casino. Since I like staying on the strip and Wynn has never shown me any love, I guess it's the MGM group

In that case, IF you happened to sue, who would you sue? The HOST who made you the offer, or the Hotel?

The host will say that all offers are made conditional to the hotel's policy. And if the court finds the host is liable, what are you going to collect from the host? Lunch money?

Youre right Karen, not worth suing.

To MoneyLA's complaint that people will listen to Friedmush but not to him: Writing is a recursive process through which one learns precisely what one thinks. Trouble comes when the earlier stages in that thought process get posted and thereby cast in stone in the minds of other readers.

All our legal system needs is more lawyers pursuing issues like these.

"Lesson: Be aware that when you spread around your action, this can be the result."

That is why I will never darken Caesars Palace's door again while it is under the HET aegis. I was told in no uncertain terms by more than one employee not to take any of my business anywhere else. Hello, this is America. Sure, what they said was mathematically correct, but it takes monumental gall to say it that way to a customer. Brings up once more the definition of the word "treatment" by posters here. To many, it means simply how much one gets. To me it's about the way what one gets is served. Were I to have had an offer revoked or modified in the way Karen related, or the other posters who have made or cited similar complaints, I would be much angrier about how I was treated (my definition) than about what I did not receive. I don't ask the casino if I can take back a bet, and it had better not take back an offer.

Treatment of customers is why I find this issue distressing. Venetian/Palazzo has had, in my opinion, a stellar record of treating customers well. All customers. Even when we were signing up for the $79 rooms on weeknights, or later milking the casino for free rooms and playing probably not enough to justify the expenditure, we were given every consideration and kindness by our mini-host and by hotel staff. We were made to feel just as important to them as the high rollers. Now Mr. Adelson is making these well-trained, courteous employees take back offers. How sad to have to work there these days.

I would guess that 80 to 95% of the "regulars" would fall into the "no longer wanted" group of customers.

Would that not mean that 80 to 95% of the hosts would also fall into the "no longer wanted" group of employees?

Yes it is time for a statement from Anthony regarding this matter. It does have potential to change comp policies at other casinos LVA members use.

i can not believe that anyone is still saying "well if you had played just at the venetian......"

sldjfsdjsdaljfsdfjksdfl

karen posted in this thread she ran $100k-$200k through at the venetian. if thats not enough to get comped, thats fine. but then they shouldnt have offered her one at all to begin with.