Venetian/Palazzo RESCINDING offers that have already been booked!!!

Actually, I don't have a lack of reading comprehension. (I commented about how I agreed it was wrong for them to pull a BOOKED offer). I read the 14 pages of comments, (including the several comments about the new non comp policy of V/P), I was simply making a general comment about ALL the threads and comments on this side, and the paid side about V/P's new policy.

Money ....the problem here might be in the *language.*. You said "Adelson doesn't want the "trouble" of dealing with lower level players who demand comps ." I don't see where anyone was *demanding* a comp. The *invitation* for the free room was sent by Mr Adelson or his representatives. I doubt anyone blames Adelson for changing things up to suit his pocketbook. Most here just feel he could have accomplished that while at the same time honoring the the comps already in the system. People might have respected his decision more had he not yanked the offer at the 12th hour.

If people were getting comps that didn't qualify for them then Adelson was at fault. My experience is that when I don't put in an adequate amount of play ....my offers dry up or get reduced.

This thread reminds me of the movie, The Blob.

Uh, Sheldon actually created Comdex.

https://onlinenevada.org/Sheldon_Adelson

Here is the whole thing in a nutshell, maybe we can agree on this at least I know I'm right. LVS could have done a much better job of handling the rescinded comps but sometimes it is PROFITABLE for a business to FIRE a customer.

Within most casinos there are two distinct and separate divisions which are involved with offering comps to gambling patrons--Casino Services is one, and Player Development is the other. Casino Services is the marketing arm that targets, en masse, using computers and patron valuations, which offers, a priori (before the fact) before the trip can be advanced to the patron for use on their next trip, up front, based upon their play in the past. Hosts of casinos are under the Player Development category, and they have the power to provide comps both up front and ex post, or after the play at the end of the trip.

But the first thing the host does is to check whether the play was sufficient to COVER the Casino Services offer. If the play fall short of that, then at the back end they will not subsidize anything further, and indicate that--the amount of comps advanced a prior must be covered first before anything else can be provided. If it is not, then this info goes into the computers and the next offer that spits out from the computer has significantly reduced comps associated with it. This is especially true at V/P, when they used to offer comps to most gambling patrons.

As such, depending upon one's play, the Casino Servies computers made the adjustments in comps automatically, and it wasn't a big deal since the casino properties always budget a certain amount for each division using sophisticated algorithms, which include x% of patrons who will use their comps but not give sufficient play (resulting in a net loss to the casino) vs others who will more than keep their share, and likely will lose more than the theoretical loss value of their play (which most do--Wynn said in a famous interview on 60 minutes CBS a while back that he has found that over the years that each guest who comes to his property to stay and gambles loses an average of 20% (!) of their bankroll. So, he says, all he has to do is to bring them in--it boils down to pure marketing, how to bring in as many as possible--as many gamblers as possible. Clearly Sheldon now has a different view).

Perhaps Sheldon views the future of gaming casino-hotels to be in Singapore and Macau. Latest figures show that casinos in Asia made in 1 Quarter as much as Vegas made ALL YEAR!

I understand about firing the customer and/or moving on from non-profitable customers. It can be done while keeping the original commitment.

Correction rizzo jr -- I said the last minute cancellation of the comp would bother me too. I think the discussion is now more about LVS cancelling all comps for low and mid rollers. So what's your take on that?

when I read the thread title with phrases like "rescinded offers" and "already booked" in the title, it seems to me that the discussion is about V/P rescinding offers that have already been booked. YOU seem to be the one trying to make it about how those of us who got our offers pulled with short or no notice must be low lifes who don't deserve the comp in the first place.