Venetian/Palazzo RESCINDING offers that have already been booked!!!

Quote

Originally posted by: MoneyLA
Read the original post again. this person is complaining that they were told that their comp was withdrawn but they could pay a casino rate. This happens when players do not meet their expected play levels and lose their comps. this can happen at any casino and with any casino company. secondly I sense some other problems because of the talk about switching from one hotel to another -- perhaps this person "pushed" for too much. third, the double booking bothers me. Ive never double booked in my life-- even before I was 7 stars under Harrahs I was RFB under the old Caesars program and also at MGM properties. Sorry, Im just too skeptical. Im guessing that this guy lost him free room because he didnt play at the required level and he's bitching about it. I think he knew he might lose it and to protect himself he double booked with another property.

So here's my question: WHO ELSE has this happened to? I'd like to hear from our regulars -- and please dont tell me "my friend at the office has a brother in San Antonio who has a secretary who has a sister who said her best friend lost their offer the same way."

when casinos do rescind comps they have a good reason to do it. it's not something they would do just to piss off a customer or to save 79 dollars a night.

like I said, this story is a bit hokey.


For someone who often says, "Show me", your last response is ridiculous.

IF you had bothered to read the message by Sue Casey above your reply, it linked to a RJ news story.

"We know that the subject of comps has been played out all across Las Vegas, but we've taken a different position," Adelson said. "We've essentially cut out all our accounts except the most highly rated players. No more packaging deals to try to be competitive with others. There's no more comp rooms given out. There's no more food and beverage. There's no shopping credits. There's no restaurant credits. There's no showroom credits."

Don't worry, there will be more opportunities for you to make yourself look foolish.

Because it seems that no matter what the topic, you find some way to take the "devils advocate" side, and often do so in an insulting way. When you imply people are being untruthful, and it appears you do that often, than perhaps it is you that is not being quite honest.

And you sometimes tend to contradict yourself, inconsistent at best.

I'm done venting.

Always the devils advocate, even when it is not called for. In some places, they call people like that "TROLLS".











I called my host and confirmed my comped Palazzo reservation yesterday. I was contacted by my new host before Chritmas and made the reservation right after new years. I am checking in on Thursday.


I plan on playing just for enjoyment. I really do enjoy gambling sometimes just for the sake of gambling. But since I don't think my bankroll is what they are looking for in the future, I am not even going to try to play enough to get future offers

My 2008 and 2009 win/loss statements show coin in for both years of close to $200,000. Guesssing that is a close to even split of slots/VP. In 2010, I didn't stay there once in 2010, and played at V for about 2 minutes on the way to Bouchon one morning for a total coin in of $38. I imagine they are looking at my degenerate 2008 and 2009 play and thinking I will play like that again.

I am curious to see how much or little activity is in the casino. I am there on a weekend and most convention activity is during the week. I read a review of the Venetian several years ago that stated that at the V, it is all about the hotel and the restaurants and the meeting space, and "oh we have a casino too". I have to agree. I always thought the V was almost like the casino was just added on after the fact just because it was Vegas and they thought they had to have a casino. I can remember times in the early 2000's when I actually had trouble FINDING the CASINO on the property. Contrast that to some other places where you can get lost trying to find the exit from the casino.


I think it sucks that they are treating loyal customers so shabbily, but it looks like they are shifting their busines model away from a reliance on gaming revenue. Not the best way to go about it, IMO. But this is a great example of why they say to never marry a casino. Or if you do, keep a couple of backups on the side and cheat occasionally.

If I were a traveler who didn't gamble much, certainly not enough to get a comped room anywhere, and enjoyed Vegas for everything else Vegas has to offer outside of gambling, and wanted a somewhat luxurious room for a decent rate, I would definitely consider the Venetian or Palazzo.
From the article:
Quote

...Gambling expert Anthony Curtis, who operates the Las Vegas Advisor website, said he heard rumblings over the past few weeks about the Sands' new comp policy. He said what was unclear is where the company was drawing the cut-off point.

"What happens to your slot club?" Curtis said. "The comp system is a very vast network. I've never heard of not comping the middle market. This could be a terrible thing." ...



Wow. While they had a revenue increase in the last quarter of 2010, that is not a valid comparison to the year before. How does it stack up to the fourth quarter in 2007, when the economy was doing just fine? There is only so much convention business, and there are too many other fine hotels who will probably be glad to take their business. Weekends generally don't include convention business, but do include heavy duty gamblers. The only thing you can hope for is that their strategy fails, and they come back to their mid rollers with some incredible offers to lure them back.


Why would any smart mid-roller go back and give them their play again even if they DID come to their senses? Who knows when they would shit on their players again.

Quote

Originally posted by: justmare
Why would any smart mid-roller go back and give them their play again even if they DID come to their senses? Who knows when they would shit on their players again.


The article indicated they are concentrating on the hotel side of their business, and I wish them the best.

IF they ever did "come to their senses" and began courting players again, you can bet any who had been "disrespected" by having comps taken away, if they even "accepted", would perhaps act like squirrels, grab the good nuts, and run away.




Well, after reading the story Sue linked and having heard about all the problems with V and P
over on the paid side, I believe the story Blond4ever posted.

Intercontinental has a huge base of guests. The story says a lot of them want to stay in LV.

Many will stay free using the hotel credits they have built up at Intercontinental's various properties.

Also, V wants to attract the convention crowd and seems to be progressing well in that area.

Hey, V has chosen to go in a different direction and only cares about their high-end gamblers.

I have a hunch that the Cosmopolitan may be going in that direction from their beginning.
They are affiliated with the Marriott chain and may be counting on their base of guests
to likewise help fill their rooms.

Anyway, if V's plans fall apart they will probably go back to Plan A and resume their mailings.

They figure comp offerings will heal any wounds quickly that they had inflicted. LOL

As far as double-booking, I do indeed see the value in doing it.

I have only done it a few times in LV and only once to garner comps.

Las Vegas Club and a month later, Plaza sent me comps in the mail.
I was only interested in the $300 cash I picked up at each. LOL

So picking up some extra cash is always a good thing, right?

My other double-bookings have been to attain rooms for friends.
This is mentioned over on the paid side on a frequent basis.
So much so that it's a common thing taken for granted these days.

MoneyLA's skepticism is off the mark (once again LOL).

BTW, on another matter MoneyLA brought up here about his impressions on Cosmopolitan:

I visited the place on my last visit and found it to be very nice.
The only thing MoneyLA might have been correct about is there were a lot of young posers there. LOL
Hey, it's LV!!! I see that at a lot of places in Sin City.
Even at the Western!!!

However, as I said in my reply to MoneyLA's evaluation of Cosmo, it's his opinion which
is fine. Others' mileage may vary in forming theirs..

Also, I'm thinking of changing my name here to Money Santa Monica.
My 2 cents is that this bodes badly for all of us who like our comped rooms etc.
Legit business model or not, others will see this as a pass to do their own cutting.
Why wouldn't they?
Hope I'm wrong.

An aside...I like a devils advocate viewpoint, especially when a thread is all the same rah rah opinion.

I don't double book because I'm too lazy to hop around and do the work.
But I see reasons (in addition to getting the goodies) why it isn't a bad idea.
You get screwed in some way at hotel #1
- bad room
- bad karma
- your reservation disappeared
- air conditioning on the blink
- massive power outage (remember Bellagio a few yrs ago?)
No worries, you already have a backup.
Quote

Originally posted by: NannyD
It's going to be a number of years before I head back to Vegas. In the past year I've been to Vegas 3 times and not once have I heard a machine go off with a jackpot. Things are just too tight in Vegas now and I'm not going to waste my time nor money there. I can get my gambling fix close to home with an hour and a half drive to Fallsview in Niagara Falls or cross over the border to Seneca. At least I hear jackpots being won and I don't have to pay around $500.00 for a plane ticket to Vegas.

The bean counters have ruined it for everyone & have no common sense as to how to get people there anymore.

Diane


For VP players LV or Reno are still THE places to go. Otherwise, you are correct. A lot of people feel the same way, which is why you can get rooms on the Strip for $25 and Grand Sierra Reno (a VERY nice place) actually gave away rooms last month.



Quote

Originally posted by: fedomalley
Is double booking a stretch? I don't think so. Casinos typically require that you take a room in order to get the rest of the offer.....as such, we're sometimes double booked in Vegas and we live there!

This isn't the first time something like this has been reported so why does it seem so hard to believe. Adelson tried to change the casino/restaurant/show loss leader model when he opened the place. The problem today is that there are a lot more choices (inventory) and while I didn't go to Harvard, I'm pretty confident in saying that if he thinks he's going to make money by alienating gamblers in favor of making it on the room and restaurant side of the business, he's in for a rude awakening.

If people read this or know of it happening personally and still patronize V/P, Adelson is vindicated and we all lose. Folks generally get what they deserve.

Dan


I'm not questioning the double booking. I've done it myself-though it is a pain in the ass. I'm questioning a casino accepting a players reservation and then canceling it. If they are really doing it the place should be boycotted for sure. That is a real scumbag move. Again, if true.
Check out the thread I started on Trip Advisor, Money, and you will see it has happened to others.

Trip Advisor

Lots of people have double booked on occasion, including me. It is not that rare.

My personal offers are gone at V/P...completely ...and I have been staying there two years. Also good friends of mine who have been GOLD at V/P for three years have no offers as well.


Already a LVA subscriber?
To continue reading, choose an option below:
Diamond Membership
$3 per month
Unlimited access to LVA website
Exclusive subscriber-only content
Limited Member Rewards Online
Join Now
or
Platinum Membership
$50 per year
Unlimited access to LVA website
Exclusive subscriber-only content
Exclusive Member Rewards Book
Join Now