Venetian/Palazzo RESCINDING offers that have already been booked!!!

You really don't get it, Money. We're booking offers and playing in the casino. That's ALL the casino cares about. We are not abusing any privilege, we're booking offers we have qualified for with past play and are playing while staying on the offer just as if we were staying in the room. It doesn't matter if we don't sleep in the room. Why don't you get that?

There are plenty of times I give the room to a friend, too, and the casino gets play from them as well.

You think WE don't understand what you're saying? You CERTAINLY don't understand what WE'RE saying.
Quote

Originally posted by: MoneyLA
Damn Sue and you even work for a casino company. Wow. And you wonder why comps are being cancelled?? You guys are killing the golden goose by abusing the privilege. Of course chances are you won't understand what Im saying.


Never mind.

Anything I'd say in response to this is just a waste.



I have no idea what you're babbling about, MoneyLA. I have never abused the privilege of comps, and I don't believe Mare has, either. I've "donated" plenty over the years to the casinos. They couldn't care less whether I sleep in their beds, as long as I play on their machines. And I did -- every time I booked a room. You have no idea what you're talking about, and I guess we're just beating our heads against a wall trying to make you understand.

Anyway, none of this has anything to do with why Sheldon Asshole has cut off the majority of his gambling customers. That's just plain stupidity.

Yes, I work for a casino company. Stations has set a goal for the future -- to return to the "old" way of offering more value to our guests. More dining values. More entertainment at low prices. Looser slots and more full-pay video poker. More promotions and offers. The return of the Grand Cafes as a result of customer requests. More couponing (check out this year's MRB). This all came down to us via the chief operating officer, on behalf of the Fertittas. Quite the opposite of what Sheldon is doing.

Go back to sticking your nose into other people's poker hands and trying to buy them, and quit talking about things you know nothing about.

Edited to add: RoadTrip, I liked your post before you edited it.
Sue, you naughty lady.

"Sheldon Asshole"

I'm telling your grandkids mom so she can wash out your mouth with soap....(shame, shame)


OK. Hotels want more than just guests to book a room. They also want you to eat in their restaurants, shop in their shops, gamble in their casinos, tip their staff, use the valet, see their shows, and of course gamble in their casinos. This is how "guests" are valued. It is not a matter of just filling a room. In fact, this is why casinos have discounted rooms, hoping that you will spend money elsewhere on the property. If you are playing in their casinos and not using the room Im sure they are happy with you, providing you lose enough.

When you "double book" you potentially are keeping out someone else who will shop, and play, and dine, and tip, and see shows at that property.

And if you are just double booking to get their free play (which is what I think some might do) then you are costing the hotel, raising their costs, and hurting the entire comp system and their revenue and forcing them to tighten everything to protect their bottom line.

In fact, you are hurting yourselves.

I dont want anyone to take this personally. Sue and Mare, please, this was not directed at you. Im just trying to give you an idea of what I am talking about when it comes to problems caused by double booking.

Hell, I know high rollers who checked into the Golden Nugget, picked up 5-thou of free play, and then went over to Caesars and picked up 10-thou, and then went over to MGM and picked up another 10-- all in one weekend. They stayed at Caesars. Cashed out their winnings from GN and MGM. Was that right? To them yes, to MGM and GN -- absolutely not.

Getting back to the original point in this thread: when people try to "work the system" (double booking, triple booking, taking free play and leaving) you are literally killing the goose.

This is why airlines eliminated their systems where you could call up and just book a bunch of flights then decide later which one you really want -- and why tickets have become non refundable and why there are big change fees. The system was abused by "smart travelers."

Some hotels even have non refundable deposits now and big cancellation fees.

Sheldon is no dummy. Ive been with him when he discussed such fine details as the shape and size of lighting in the lobbies of the P. If they are changing their model and no longer cater to lower level players theyve probably thought it out pretty well.

I personally dont play at his properties. It's because I know him and have discussed business with him.
Quote

Originally posted by: MoneyLA
Sheldon is no dummy. Ive been with him when he discussed such fine details as the shape and size of lighting in the lobbies of the P. If they are changing their model and no longer cater to lower level players theyve probably thought it out pretty well.


Yeah, that's the ticket. Las Vegas is WAY over-saturated with high-priced luxury accommodations with the recent openings of City Center and Cosmo, so the way to make more money in that over-saturated market is to make your property less desirable to mid or lower level players by cutting comps. Such a move in this economy is idiotic. Sheldon should stick to interior decorating.

No one makes money in Vegas anymore. Its all in Asia.

And for LVS its the convention business in Vegas.

the mid to lower level players have plenty of places to stay and play... thats even if they still come to Vegas. California which is the #1 market for Vegas is now over saturated with Indian casinos. You dont have to come to Vegas anymore to play video poker or slots. and operating costs are so high you cant make much off of 25 cent VP players.
Show me where Mare and/or I said we "took the free play and ran." You can't, because we never said that. By giving the casino a few hours' play, I've "paid for" that night's room, even if I'm not sleeping in it.

Again, you just don't get it.

" Sheldon should stick to interior decorating."

Good one, Bob.

Money, you DO understand who these casino owners have to cater to?

You have the owner of this site recorded, on national tv, exactly WHO you really have to cater to in Vegas.

Any guesses as to who it is????

A.) High rollers

B.) Medium rollers

C.) Low rollers

There are your choices, have at it.
A few other considerations to the conversation:

1. The casinos are the ones who make the rules relating to having to take a room in order to receive an offer. Some of them "get it" and let you in on the offer without the room. For the others, it's their loss....they insist that you take the room. This is a room that could either be rented or given to another comped customer but in their shortsightedness, they don't see that.

2. Offers are almost always determined by prior play; especially in the case of free play. If I get an offer and choose not to give them any play, it's my perrogative. The free play was predicated on a play level from a previous visit. If I choose to do this, their alternative is to choose to not mail to me in the future. I don't feel any obligation to play other than perhaps a desire to get like offers in the future.

3. Contrary to what was suggested, I don't think that this was a well thought out plan on the part of Adelson. Rather, it was a means to show analysts that they're reining in costs. It was an egotistical move and not one bore with rationale thinking. Time will prove this right or wrong.

4. Rescinding an offer that was earned isn't the result of the player being undeserving. If they were undeserving, they presumably wouldn't have gotten an offer to begin with. This is more the case of mishandling and mismanaging customer service. If you don't want to make offers to a specific group in your database, that's your perrogative. Rescinding offers after they were issed and booked is scummy. Hope he chokes on his 7K rooms.

Dan
Already a LVA subscriber?
To continue reading, choose an option below:
Diamond Membership
$3 per month
Unlimited access to LVA website
Exclusive subscriber-only content
Limited Member Rewards Online
Join Now
or
Platinum Membership
$50 per year
Unlimited access to LVA website
Exclusive subscriber-only content
Exclusive Member Rewards Book
Join Now