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Originally posted by: Random
Some belated random thoughts...
The main complaint when V/P first implemented their comp cuts was the way they treated their customers. This may end up as a classic case of don't burn your bridges. The arrogance of assuming that this was a winning move and pissing away any customer loyalty they had established may come back to bite them. I for one hope it does. Karma baby.
This discussion about V/P's also illustrates something that is common to many casino business threads. There is always one camp that operates under the belief that the casino suites MUST know what they are doing. They have more data to base decisons on, they do it for a living and they have extensive experience in the industry. The other camp does not assume that the casino suites know best and they question the wisdom of most of the current strategies. IMHO, it is a mixed bag, I would guess that they make the correct calls in most cases, but there are times when they screw up bigtime.
Unfortunately Mr. Adelson is probably listening to either his beancounters or someone who has run surveys of how hotel business is done in other cities. Las Vegas is unique, and one must throw out the Standard Operating Procedure manual when it comes to hotels in Vegas. Even with a change in policy, V/P should have honored all existing offers and comps that they put out.