When your play is not properly recorded??

I don't know what a point audit entails. At Stations, when an audit is needed, it's done by someone in corporate -- not at our local property. We've requested this be done for guests who dispute their point totals. Computer errors can happen, and this is the way they're resolved. The missing points are then credited to the guest's account. As in Karen's case, it can take a couple of days, but it will be fixed.

Mystery solved and problem fixed: the computer locked my account because I earned more than five thousand tier score points without a break. They lock the account pending verification that it wasn't an error. This evening the play was verified and 7287 tier points were added to my account.

edited to add: the reason why I ran into this problem is that I was playing Bonus Poker instead of DDB. So the only time there was a "break" in the action (when my card was withdrawn from the machine) was when there was a hand pay with a W2G. Playing Bonus at the $5 limits the number of W2G hands are limited to a royal, SF or quad aces. On Saturday night/Sunday morning I got quad aces only twice. I had multiple quads but they did not require my card to be removed from the machine because there was no handpay in the bonus game. Hence, my card stayed in the machine even when I took a restroom break and my machine was being watched for me.

A supervisor told me that when you play games such as Bonus or JOB and handpays are unlikely, you should remove and reinsert your card before it hits the 5,000 point level so the computer system doesn't lock your account. Harrahs/Caesars programs their computers to "lock" accounts that generate too many tier points to protect the system against fraud and errors -- until the play could be confirmed.

In my case, they were actually going through the process of verifying my play. But because I caught it quickly, they immediately fixed my score and records. Otherwise, it would have taken about four days.

Here is an interesting turn on a situation like that.
Yesterday I was playing at a local casino and they have an electronic live BJ table. Live dealer, real cards but you do your betting on your screen in front of you.
When the hand is over the dealer hits a certain button. This one time the button would not accept his touch and as it was all players lost but since he could not get the game to complete, it voided and all our bets were returned.
It was a $5 min. table with $1 min.suited match side bets.
2.5 - 1 for same suit
10 - 1 for suited match
25 - 1 for suited KQ

Of course. If there were an error in YOUR favor, would you report it?

On three separate occasions at Red Rock Resort about a week ago the card reader (on three different machines) appeared to not recognize that our card was inserted after it had initially acknowledged that it was inserted properly. It was not indicating that the card needed to be re-inserted -- it was just showing the "attract screen" that other idle card readers displayed.

Of course we didn't notice this until as we were leaving the machine each time, so there's no telling how long it hadn't been adding up points.

knagl... At both Caesars and Rincon when there is a malfunction with the card in the machine, red lights will flash. and the words "reinset card" will show up on the "card screen." this happens on rare occassions. but the flashing red lights are pretty easy to see. is there anything to get your attention at Red Rock?

Honestly...I have never encountered an error that was in my favor. Seriously, never had multiplier points added to my players card in error...but, many times that the points weren't added.

If the card isn't read when you first insert it, the bezel around the card blinks red, the screen says something along the lines of, "Boarding Pass not read - please reinsert card", and if the tiny speaker in the player tracking bar is working, a muffled voice indicates that the card was not read properly.

In the cases I mentioned, the card was initially accepted (the bezel lit up green and the screen said "Welcome, Kevin"), and then at some point it stopped acknowledging that there was a card inserted (the bezel turned orange, and the screen showed the same "attract" screens that the other inactive machines were showing). It was not flashing red or prompting to re-insert the card.

thanks knagl2... this is similar to the system at Caesars... but the lights start flashing red. this can happen when there is no play on the machine for a period of time. for example, you stop to play because you get into a conversation with a cute CW or your host comes by or the wife needs a bankroll refill or she is there with her bags of shopping trophies and needs to detail each and every pair of shoes bought and what outfit it will go with and who she will give it to after she wears it twice... yeah, in cases like that the machne card reader will start flashing red.

But once my card reader did start to flash red during active play, and I guess those things will happen. you just hope that you catch it before you lose too much play.