Didn’t accept coupons

went to RIO last night as coupon said 25% off Buffett good for brunch or dinner any time,7days a week. They would not take as said Easter weekend. It was the Saturday night. I told them the coupon didn’t say anything about except holidays and they lady was rude and said managers discretion and walk away. 

Also ran into a problem at Freemont street hotel tried to use the 2 for 1 breakfast and they said it was brunch not breakfast and would not let me use. It was a Friday I tried to use not the weekend.

They certainly should have included the "not valid on holiday periods" on the coupon terms, but it is more the rule rather than the exception that coupons are not accepted during holiday periods.

The Freemont one does not mention brunch, so they pretty much are just following the terms stated on the coupon.   Many/most buffets don't have breakfast on Sunday, serving brunch instead, and some do this Saturday as well.

My advice to anyone who is planning on using a coupon for a holiday period is to call in advance before travelling to attempt to use the coupon.   You can call and ask to be transferred directly to the buffet for detailed questions.   I try to talk to someone who will be working on the day I plan to use the coupon, so I have someone to back up my information in person.

The response from AKQJ10 is right on the money in all aspects. I'll add that it almost always comes down to the front-line employee that you encounter. Different people will interpret the rules in different ways. When you come up against a negative, all you can do is be nice and hope someone sees it your way. Most know LVA coupons well enough now that they'll do their best to accommodate.